May 2024 by Asia Mii
Professional Agency. At start to the end they are verry helping . Quick and easy at any stage.
May 2024 by Joanne Brailsford
Profession service and prompt service when letting our property.
May 2024 by Bobby freestyle Cusack
Very high standard set, keep up to date with any changes to tenancy, very informative.
March 2024 by Ifeoma Vivian
It was a pleasure coming across the agent. The online presentation was the best I'd seen thus far.My dealings with the team (Mlak,Adam,Charlotte etc)?, they were thorough, professional, proactive and prompt. Ever ready to assist and were never patronising. Will remember this company whenever their services would be needed in the future...
March 2024 by **
Ferndown Estates have been absolutely fantastic, they are a credit to their profession. Straight forward Estate Agents no messing around from viewing to completion.We had previously dealt with a couple of Estate Agents but we did not have good experiences.We saw a house they were marketing and contacted them for a viewing. Charlotte took the call who was professional, concise and down to earth at the same time. The journey with Ferndown Estates from then was great. Brian was great at the viewing, gave us so much background to the property. Samantha and Adam then helped with our offer for the property and sealing the deal. Mlak ensured all our documents were in place. Then Charlotte took over, she was fantastic. Kept us up to date on a regular basis with the progression of the sale, communication with the vendors and liaised accordingly with our Solicitor and Mortgage Advisor.Every single employee we crossed path with at Ferndown Estates has been exceptional and we would not got to the end of our journey without them. Adam, Brian, Charlotte, Mlak and Samantha thank you for all your help, it?s been a pleasure.
January 2024 by Katie Bowden
Our encounter with Ferndown Estates began after a disappointing experience with another agent who failed to successfully sell our property. Initially apprehensive due to the previous setback and the unfavorable attitude of the prior agents, we approached Ferndown Estates with a sense of uncertainty. My partner even expressed feeling that our house was seemingly unsellable.However, from the outset of our association with Ferndown Estates, our experience has been consistently positive with the entire team. They alleviated our concerns by creating a comfortable environment during their visit, capturing new photos, and crafting a fresh listing. This strategic approach attracted buyers who Ferndown assess prior to show round , who were professionally guided through our property by an experienced and capable team. Remarkably, our house was successfully sold after just one viewing.Throughout the entire process, the Ferndown Estates team demonstrated unwavering support. They actively listened to our concerns and provided assistance without ever attempting to rush us off the phone. Even after the sale, their commitment to helping us rectify issues left unresolved by our previous agent has been remarkable. Their willingness to go above and beyond is truly commendable.A special acknowledgment is due to Ian and Adam for their welcoming demeanor and being a realistic yet hopeful force from the start. Gratitude is also extended to Charlotte, who guided us through the after-sales process with exceptional dedication and effort that went above and beyond our expectations.All we can say is THANK YOU!
January 2024 by B McH
I have dealt with many Estate Agents over the last twenty years. Ferndown are leaps ahead of any other agent I have dealt with, in their professionalism, attention to detail and their caring attitude. They are a very rare organisation in these days. The customer comes first and they mean it.What I was most impressed that as my sale moved through the process, each member of the team knew where my sale was and who I was. Their back office CRM system is very impressive. Particular shout out to Charlotte. Her professionalism and caring attitude were exemplary. Nothing was too much trouble. Highly recommend this organisation
December 2023 by Piotr L
I highly recommend that estate agent. They're very professional and thorough, communication is excellent. Any issues and queries are processed immediately. I have the feeling that they're in my corner and I can rely on them whenever needed.
December 2023 by Cathy Clarke
From the initial phone call to the dropping off of our keys Ferndown were exceptional. Ian and the team were all always willing to help. They all made what is said to be a stressful time pretty seamless. Having not moved in 23 years it was an overwhelming task made super easy by an amazing and experienced team! Would 100% use them to sell our property should we ever decide to move again!
October 2023 by Lisa Thompson
Not the first time I have used Ferndowns to sell a propertyThere service in my opinion is fantastic, they really could not have done enough for us.Costs all clearly explained and communication was fantastic all the way throughI really can?t speak any highly of the team they were wonderful. I wouldn?t hesitate to use them again or recommend themThank you guys I appreciate all your hard work that each of you put in.
October 2023 by Hayley Twaddell
Purchasing a property through Ferndown was an absolute pleasure. It was a very stress free, speedy process. I was regularly kept in the loop every step of the way by Charlotte.I dealt with both Charlotte and Adam through my purchase who are both absolutely fantastic at what they do.Thank you both once again. I am very happy in my new home ?
October 2023 by Hazel Smith
If we had any problems we went into the office and Adam would sort out anything for us.
October 2023 by My G
Great experience. Can?t fault them in any way.
August 2023 by Amanda Hewitt
Excellent service
July 2023 by Carl Lucas
Great experience from the start even though house sale fell through. Great to meet Ian and Adam at the start to discuss money and all processes then for Adam to do a great job with the pictures. Once house sale going through we were then dealing with a lovely lady called Charlotte. I must say what a pleasure she is to deal with and a big asset to the company. Nothing was ever too much trouble for her always willing to help and very friendly polite and courteous. Have recommended Ferndown to several people and would recommend again in future. Great job even over nearly 12 months we were dealing with them.
