March 2025 by Renu Bala
Where do I even start explaining the issues I have had with EE. I took my contract in November last year. I Was offered great Black Friday deals and was promised the world but all of this created so many issues for me . All of this Started by input of incorrect email address and this is where I had to make my (first call) to check why I haven?t had any confirmations or delivery info for the stuff I ordered. Apple TV was ordered incorrectly (another call) watch was charged incorrectly( another call) Netflix was not the right package then billed it all to me and separate charges by Netflix who no one took responsibility for( another call) I went into Birmingham store , the girl who was asked to see me gave a big sigh after she heard about all the issues because she didn?t want to help. (I didn?t want those issues) Then assistant manager came who was totally unempathetic and basically told me nothing he could do. Great service when you want us to sign up for new contracts but no after care for existing customers. Absolutely disgraceful . I had to make several calls to get my issues resolved . Very unsatisfied with the whole experience
February 2025 by Dave Elespe
Typical spoons, cheap booze and cheaper people ? lol
February 2025 by Adda S
Don't bother calling them as they don't answer/phone doesn't ring. They are SO useless that they can't replace a screens protector in store. It baffles me how EE are still in business when their prices are 10x higher than any other company... and reception 10x as bad as any other company. It was clear today that they simply didn't want to do their jobs.
February 2025 by Salm Alyame
Thank you to Sister Fatima Al-Zahra. She treated us very, very elegantly. She served us and helped us a lot. She was very, very cooperative. She deserves the best employee at EE.
February 2025 by Priya Taleja
Went to buy an iphone yesterday evening and
I was completely impressed with Fatima's professionalism and customer service. She is actually very kind and soft spoken ? she helped alot. Felt very close to her?? She is just awesome very professional and friendly. Giving her 10 out of 10
February 2025 by ????
Fatima
She can do everything to be fine and happy
And she helped me a lot
February 2025 by Yasser Aljuhani
Fatema Ezzahra is the best one. I recommend her if you need good service.
February 2025 by Matthew Wilson
Went in to buy two tablets ideally one samsung and one iPad. Loads of staff standing around chatting to each other. Asked what the difference and price between the various samsung tablets was. She went away for some time to come back stating that one is £70 per month. We advise only want to buy outright advise that can't do that. Not staff fault but poorly managed and trained
February 2025 by Liam Joesbury
Never answer the phone. Customer service is as useless and patchy as the network!
February 2025 by Rio Claro
They are repairing phones
February 2025 by Montaser
I received good service at ee by Fatima Ezzahra
February 2025 by Hfjf Hdj
Fatima Al-Zahraa is one of the best employees and her treatment is sophisticated
February 2025 by SyedSuhaib Hussain
Fatima Ezzahra is really helpful and made my experience really fun and insightful, come see Fatima!! Also shout out to samar and nitish, you guys have a great team
February 2025 by ??
Alexis is very kind and helpful. I appreciate her so much. The best service!
February 2025 by Danny Cunningham
Phone shop that can't answer a phone? And diverts you back to where you started. Trying to contact for over a week and no answer
