November 2023 by Joespeh Campbell
I had a very good experience especially the service I received from Miss Beverly, she was so professional, well done diamond travel, especially Bev another Manchesterian like myself
September 2023 by Alexandria Reid
This travel agents feels like home to me . Great customer service and good prices and advice .
August 2023 by Tracy Mckenzie
Used them to support black businesses but probably won?t again. No manners when you enter and say hello, one old lady came in after me said good morning just like me and no response to her either to the point where she had to say ? I said good morning?. Booked my flight to JA invoice sent by email incorrect spelling of name. Called them and they said no problem the actual ticket will be spelt correctly. Then the following week I get an email telling me I must come back in with my passport as they have made yet another error, put my last name as my first and visa Versa and needed passport to change it. No apology nothing just said we made an error bring in your passport. Very very unprofessional they make you feel like you are a bother to them. Will not be using them again. Need to revamp the office and revamp the staff. Nice to see a young girl working there but again no manners and definitely no customer service skills. Absolute joke place. It?s an embarrassment to black people. You need to fix up!!!!!!!!!!
August 2023 by Broni Young
This is a wonderful place to go to . I met the owner and she is amazing with a vast knowledge and experience of the industry. I highly recommend.
August 2023 by Charles Robinson
Very special travel agency
June 2023 by Paul Nelson
They was helpful
November 2022 by Barbara Sawyers
I let's just say,I won't be using them in the future....
November 2022 by Hendrix
Bus full?!?!?!? Really.....? You stopped a mum and her young child from getting on and there was seats empty upstairs and down!!The sooner Andy Burnham makes the buses centralised the better!!!!
November 2022 by KRS
I really don't understand Miss Lindsay she has had some fantastic people work for her throughout the years and yet because she has her favourite golden goose "Miss Jenny" who frankly has sabotaged her own colleagues over the years just to become Miss Lindsay favourite goose. (Actually happens a lot within the black community) Yet her external exterior can fool anyone because of her pleasantness... one thing no one can hide is a dirty heart that has ill intentions!Miss Lindsay unfortunately is a lovely woman but lack the guidance or shall I say just flat out refuse to acknowledge that a problem exist in her establishment. Instead of cleaning out the closet and extending her empire she has remained loyal to the one person who keeps her from ever seeing her true potential and growth.Firstly they take forever to answer the phones and when they do you are on hold a very long time, don't even bother with email queries as they never get answered. When you do finally get through to someone and have a query asking the person if I am likely to get a response today... they say 'they ain't sure'! I mean each week there is a different staff this is nothing new.... instead of being in denial maybe it is about time you accept that there is a lack of consistency and fear that permeates in this environment.I have been a customer of Diamond for many many years and one of the main reason for this is because I am all for supporting black own businesses but Diamond Travel you need a revamp, fresh minds, ethical working conditions not a covert narcissistic bully that is Miss Lindsay right hand that when she sees potential in someone she immediately sees that person as a threat, it is actually very sad to observe how Diamond Travel has declined over the years due to trying operate in a non- ethical way and not setting a clear structure for Diamond Travel. Miss Lindsay needs to recognise that this is a business not a talent contest for one to compete to be her favourite as she feeds into this idea. I hope she wakes up!
November 2022 by Viviene Parson
The staff were warm and welcoming yet professional. Jenny attended me with patience, calm and caring attitude. I will definitely use this travel business again.
November 2022 by BROADSTREET CLEANING SREVICES LTD
Customer service is brilliant. Buying your ticket and reservation of flights could not be easier. Thanks guys.
November 2022 by Ratlyn Ferguson
Staff is very helpful and friendly, I'd definitely recommend them. I wish I could rate them more.
November 2022 by Tiffany Barnes
I love this place and especially jenny a girl that works there she works so hard
November 2021 by Rita Ricks
Went on a trip a few years ago.excellent value for money
November 2021 by DENISE HOLMES
Very helpful happy to recommend
