November 2023 by Tammy Cornford
Can't contact anyone from DHL parcel via phone or via FacebookTerrible service
October 2023 by Adil R
Came here to collect my parcel. Although being the also customer at 8:30 in the morning; approximately 7,8 staff members just literally walked past; no one even asked why I was standing at the counter or if the receptionist was coming.After a short time; a young lady came and took my details. She said she would reschedule my parcel. Hopefully she does.Fingers crossed ?.
September 2023 by Farjad Chaudhry
Ordered a tv, not only did they misplace the tv but the karen of a supervisor was abrasive and unapologetic, and refused to take responsibility for her subordinates, which is insane since that?s literally her job. She also refused to offer any solutions except to ?talk with customer care?. She was insulting and kept insinuating that we talk men are intimidating. Shes an old lady with red hair and a terrible attitude. If you see her, just know shes a karen and not helpful
September 2023 by Richard Burrell
I have aparcel from another co without a DHL code. No help, no answers. No use!
July 2023 by Independent Voice
Good efficient depo to collect with good parking place.
July 2023 by Sir Yuwie
DHL are a waste of time and money. Just make sure when your booking with them you clarify which DHL your purchasing. DHL or DHL express. Very big difference and a massive headache
May 2023 by Suzieq nbb2 (Sue P)
Absolutely hopeless! Parcel delivered whilst I was in.....to the wrong address! Having played hunt the parcel round the neighbourhood, did retrieve it okay.Rang depot multiple times, no reply. Rang main hub in Coventry, customer services useless until I got through to a Manager but even so, telephone line dropped out multiple times, put on hold endlessly....am promised a call from the depot manager but not holding my breath.No idea how they actually function as a company and wouldn't recommend at all.
May 2023 by Mo Smith
Very poor service from DHL. They were supposed to have delivered my packages yesterday, but wouldn't leave it with my neighbour. I instructed them to deliver today and leave the delivery with my neighbour, but they didn't turn up. They just posted a card through my door saying the neighbour wasn't in, which was a lie, as my neighbor was waiting in for them. Their 'service' is a total waste of time. If I could give them minus stars, I would.
April 2023 by Dexter Gomes
The worst company ever. Lazy personal, they are liars and unprofessionals, can?t forget incompetents!1 -They gave a neighbour (almost 500yards from my house) my parcel without letting me know, no text nor email and said I wasn?t home.2- I Got someone?s parcel instead of mine and to this day (2 months on) I haven?t been able to go get my parcel or money back.3- The most recent episode, they are with my parcels since the 8th (march 2023) 3pm and they were scheduled for delivery on the 9th and no messages, nothing. I Went to track it on the 10th and saw no updates. Sent them an email, I was promised to get an answer in the next 3h and? crickets.Went to track it again and these idiots had the audacity of changing the day the parcels arrived and waiting to be delivered from 8th to 10th but forgot to update the day I was supposed to get them. They closed now and since they don?t work Sundays they will have my express delivery for at least 5 days
April 2023 by Mohammadreza Yousefi
I have paid online for intenational parcel and gone to 4 service points and they say we don?t accept parcels!!! But still their address on dhl websiteThen I found a shop that accept parcels and when he scanned the barcode the machine says failed parcel!! The parcel number is not correct!Its?s really rubbish system and Im angry and no one is to talk to!!!You just say apologies and doing nothing !!! Wth! I bought new shipment and dropped off my parcel today in Birmingham depot B6 7SJ. But can not track it!!! I contacted customer service they say its not scanned yet.The depot has no phone number to call and ask the staff. The worse shipping company ever no responsibility no professionalism . 0 out of 10
February 2023 by Dilfraz Khan
Booked a parcel to be shipped but is coming up with error so I booked with DHL express much better service have used before
February 2023 by Ad1eUK
Can't speak to a person on the phone, phone system just hangs up on you if it doesn't recognise your tracking number. Shambles of a service...go use DPD instead
January 2023 by Grant Woodward
I have a parcel out for delivery today, . The sender hasn?t put my adress number on parcel. I tracked parcel to within 15 mins of delivery it then disappeared from tracking. I?ve tried calling DHL but the automated service leaves me no option to rectify this problem. This is a frustrating problem I?ve had before with DHL with no way to contact them. Please advise
November 2022 by Georgel-Cristian Mintoi
the driver didn't even step out of his van ... to look for the entrance to the building... said that a calling card was left no calling card left... called the generic number.. and they have a system that works backwards.. they will send an email... no depot phone number ...feels like 2002 not 2022.. somehow DHL... can't afford some phone numbers for their on site customer service representatives ... if they even have that..
November 2022 by charlie
Worst delivery company i've dealt with. Literally going to the depot myself to pick up the item because they tried to deliver to the wrong address, but i just know i'll have issues when im there because why wouldnt i?
