December 2023 by Mohammed Khan
Always brought my sofas from here last ten years good quality material variety and good choices
December 2023 by Veronica Nolan
Again no sofa delivery avoid these at all costs!
November 2023 by nelia Leca
I wish I had read all this reviews when I purchased my sofa, I definitely wouldn't put my feet on there. Bunch of liars and unhelpful people, didn't let me change the sofa or cancelled, because of the measurements. Went there just few days after my purchase, saying that was already on production. Definitely didn't beleived them, impossible to be already in production, as the sofa will take weeks to be ready, even recently received an email with the change for later date delivery, just because they will lose a few quid, as I am sure definitely it could be changed. Just bad will from their side. Now I am worried if will or not fit through the door. To make the matter worse find out after when I went to change the order that will be charged %20 off the purchased which will be around £300 if doesn't fit through the door and have to.be sent back, which haven't been mentioned during the purchased, the seller didn't mentioned that they do not have 14 days guarantee, cooling off period but did put on the notes that he did it and other member of staff was present totally lie. They just care about the sale to received their commission and zero customer service. This is my first and will be my last purchase with them, and definitely will make aware everyone around me about it, not to get in same situation. Regret so much about this purchase and that I even put my feet on DFS Birmingham. Never ever again.BE AWARE!!!
November 2023 by Paul
Welcoming and helpful. Great choice
November 2023 by Shangrila
Haven?t bought anything there but I love how they would just leave me alone with my family to look at the sofas. I can?t stand pushy salespeople who follow you around. The showroom is clean with loads of sofa options. If you would like to speak to a staff member for help they are always around.
November 2023 by Kiran Dhami
Sensational customer service by Jimmy Singh ?? Gave knowledgable specification on products and services. Could not recommend more, he was an absolute pleasure.
October 2023 by Stacey
Had a great experience with Ash at this store, he wasn't pushy and allowed us to browse, answered all questions we had and allowed for a quick, stress-free sale. Would recommend.
October 2023 by miss0tc
Regarding my recent experience with DFS, I have felt that DFS are only helpful and friendly when you are in the show room looking at sofas to buy. Soon as I made a purchase, I did not feel like a valued customer at all.Firstly, the sales rep I brought the item from in store said would take no longer than 6-8 weeks to have my new sofa delivered. this was not the case.. first delivery date stated the 18th of September.. then the 19th of September.. then changed to the 25th of September. I have missed 3 days of unpaid work because of this. On the date of delivery, I was following the item on the tracking service provided online. Delivery stated between 9:25am and 12:25pm.By 1pm my sofa was still not here. I called the number provided to be told the delivery men were running late and I was the next drop.1 hour and 25 mins later, my sofa arrived. There was no parking outside my house as I live on a busy street, the older delivery guy was huffing and puffing. The older delivery guy said to me ? oh we might just have to leave the sofa and go? assuming they was not going to assemble my sofa, which I was not pleased about considering DFS charge £100 for delivery to include assembly and removal of packaging. The younger delivery guy assembled the sofas who was polite. There is also a mark on one of my sofas. I wouldn?t recommend DFS to family or friends due to the poor customer service, lack of communication and delivery dates. I will certainly not be giving my custom again in the further to DFS. I would much rather prefer to give my hard earned cash to a more reliable and customer friendly company.
August 2023 by Aqsa Malik
Had a fantastic sales adviser Elizabeth who helped us a lot with our enquiry today.
August 2023 by Margaret Kear
Dealt with Elizabeth today at this store. Very informative advising us to go round store trying out various suites. Thank heavens she did. Found exactly what we wanted. Thanks Elizabeth 10/10.
August 2023 by Rose may
DFS please tell your staff to stop bothering customers by following them everywhere just because they want to push us to buy furnitures so they get the commissionWe left the store without buying anything because of your annoying staffYour customers want to walk around the store and look for sofas without any disturbing from your staff and if we need help we would call them.Your staff job is only to welcoming customers, answer their enquires and serve them on tills
June 2023 by Richard Humphrey
Purchased a sofa from DFS and within 2 weeks the mechanism collapsed in 1 chair. We waited 6 months+ for the parts to come then another month for them to be fitted. While the engineer was at our property he scratched our floor when tipping the sofa as he didn't use a padded sheet when tipping the sofa. DFS are refusing to fix the flooring and are denying that it was them even though the scratch is in the perfect position for the engineer to have done it. The mechanism is clunking in both sofas again and the manager has said this is completely normal and "we are sitting on them wrong". This is our families first and last sofa from DFS and if anybody asks I will tell them never to use DFS if I could give less that 1 star I would.
June 2023 by Jac 1
Wheelchair friendly, great service. Huge selection of sofas. Got what I wanted. Thank you
June 2023 by Aliya Begg
Very supportive and friendly staff, really nice furniture.
April 2023 by Farooq Ilyas
As is the case normally, sales part was fine, took delivery of sofas in February.Contacted the company immediately regarding numerous marks on the sofa that are more than just compression marks. Furthermore, the usb ports and wireless charging devices don't work either. I had one visit from an engineer after the initial call who just came to tell me that he'd get someone out to sort it.Since then, I've made numerous calls but I'm still waiting to have sofas as they should be.Have emailed a complaint but only got the auto response acknowledging receipt. I've always had to ring up myself to get any kind of contact, I've asked for callbacks but to no avail.Sort them or take them back please.
