March 2024 by Kane
COULDNT CARE IF YOUR IN PAIN MAKE YOU WAIT A HOUR IN THE RAIN THE BIG ONE FROM DANCE MOMS NEEDS A RELATILY CHECK ALONG WITH THE REST OF THEM MY LOVELY ? ONLY NICE ONE IS THE ASAIN LADY WHO ALWAYS HURRYS MY PAIN MEDICATION THE REST CAN SUCK MY BIG TOE AS FAR AS IM CONCERNED
February 2024 by Nicole
Really unpleasant experience with this store. I have some chronic pain issues which tend to flare up around weather changes or certain activities. I'm also the primary carer for someone with cancer, fibromyalgia, arthritis, gallstones etc which adds additional issues and requires a lot of running around. I purchase overcounter pain relief and was refused today and they very politely suggested I was dependant (addicted) to opiate medication. The manageress, Kay Elis, asked if i wanted to speak privately and i replied by explaining theres a cab waiting for me and im on benefits as a primary carer...but i have 9 screws, 3 metal plates in my right leg, so could i please purchase the items on this last occasion (1/4th the strength a dr would provide in dihydracodein) and i would be happy to discuss this over the phone and offered my number. She said no i couldn't purchase the items and said a doctor should be managing this. I explained i need to find a surgery to join first at a point where i dont know where im going to be on any given day and it takes 6 weeks to transfer med records. She shrugged.Bare in mind this is one of the slowest stores I've ever walked into, there's a queue behind me (i was probably more conscious of that than she was), I'm paying a taxi wait fee and I'm going to hazard a guess that the manager currently implying im buying over the counter paramol to get high does not have a side job working in rehab...After explaining why I can't stay and being met with a complete lack of empathy on her face (she actually smirked and looked at me as though I was mentally deficient when I'm actually more concerned with her customers being served in a timely manner than she was) I explained that really I can't stay and again I'd be happy to make this purchase so I didn't just purchase a taxi for no reason, and discuss on the phone or go elsewhere. She replied that priority was protecting her registration. I began to walk out because her assumption was literally costing me money, but I repeated a list of the illnesses I need to monitor in my mom and my own, louder so the store could hear this time at which point she asked again if I wanted to say this in private.Why? I won't be embarrassed by a bunch of strangers knowing the difficulty my family is going through when I'm bathing my mother but she did suddenly look a great deal more irked about the fact everyone was now aware that she was showing a distinct lack of compassion.They did not offer any kind of non addictive pain relief alternatives, they just refused to serve me and that tells me they believe I was only interested in the opiate part of that medication. No recommendation of ibuprofen or paracetamol or deep heat or deep freeze etc. No request for proof of my condition or further details, just...a pretty bored look and polite assumption I'm a drug addict.I have just noted the rating though. I can see why. Even the customer in front accused another staff member of having an attitude problem before I even got to the registerI should say I'm not ignorant to the fact that other staff members work hard and can be understanding, it's just a shame the manager herself, (and the short blonde staff member who works the till) has a flippant disregard for vulnerable people in a position where they care for predominantly vulnerable people. But she did sell me paramol (at a fraction of the strength a decent doctor would prescribe) weekly for almost two years so...that was appreciated
December 2023 by Terrence B
Very busy
November 2023 by Elaine Easthope
Not very friendly and very slow service
October 2023 by Joan Bellingham
This must be the worst pharmacy ever since you took over
August 2023 by Dawn Carnall
Counter service is very slow, do not inform customers if presriptions are ready or how long it will take to get it ready, unless you prompt them, even though you order your repeat prescription on line well in advance , having 2 attempts to pick my ordered prescripitons is really bad , customer service is lower than a 1 star
July 2023 by sarah bibb
Shabby service. No organisation. Absolute waste of space
June 2023 by terry peace
Since being took over by avicenna pharmacy. This chemist has gone right down hil.. people walkout with half there meds because they have run out again. This happens more often than not. All my friends have stopped going there. I will go to boots asap.
March 2023 by Richard Pugh
Phoned this place up to see if my stuff was ready to collect and they said yes when I got there I had to wait along time for my stuff. And a lot of people was complaining as they didn't have the the thing's they need
February 2023 by Sharon Hughes
I have found this pharmacy very disappointing, on the last 3 occasions to collect prescriptions which were handed in a week earlier I have had to wait for nearly an hour to have the said prescriptions dispensed! Several people were complaining about lengthy waiting times & after an hour of waiting half of the prescription is out of stock!!!!! Need a lot more staff to cope with the number of people using this chemist. Not sure I?ll be using it again - would rather walk to the town centre.
February 2023 by Michael Clougher
Shambles of a service. 35 minutes for one item. Maybe if the staff stop talking and laughing whilst you have several people waiting. Ridiculous
January 2023 by Joe Austin
Unless you have a whole day to waste don't bother. Because that's how long you'll be waiting at this pharmacy.
December 2022 by Stacey Coxall
Waiting ages for a prescription to be told that items aren't here and have to wait for a token. Wait another 10+ minutes to then be told that the system isn't working and that the prescription is "stuck" being sent to the spine and now I can't collect items from anywhere today and have to wait. Items are needed today and not next week. Not impressed.
November 2022 by Paul Williams
Very bad
November 2022 by William Ward
I've had terrible service today thought I'd go get my nans prescription after work so got there about 520 and had to wait till just before 6 and all the while I was in there all that was happening behind the counter was talking about the weekend and just general chit chat with no work going on when the chemist had a bout 5 people waiting, not sure what has happened recently as I have allways had good service from this chemist, next time I will be coming a few minutes before you close I bet you won't be messing about chatting to each other and not working then.
