January 2025 by saghar moghimi
"Imran, I came in this morning for a coffee, and it was delicious. You serve customers very quickly, and you're the best at providing excellent service. Thanks a lot.
December 2024 by Rayanah Gayle
The two black guys that were on drinks and till this Saturday morning between 11:00-12pm thank you so much. They're very alive, friendly, inviting, they listen and offer extra. Being black myself it?s not something we experience often, so thank you for bringing the energy to not just me but the entire queue. I?m sat writing this as I sit in drinking the best mocha order I?ve had from any Costa and my order stays the same may I add. Customer experience and skill really does make all the difference. Thank you and best wishes in your roles, I?m sure both will do very well in life!
December 2024 by Vanessa Bailey
Got served by i think her name is IMRAN
So back in the summer I visited this branch and the same girl got my order wrong THREE TIMES, understandably I got frustrated as I said simple order it wasn?t complicated so I don?t understand how she got it wrong three times. The next time I went, she held it against me that I was frustrated and bear in mind, I did not say anything rude to her at all, Nor did I raise my voice, But her interaction has been cold towards me ever since like it?s my fault that she?s incompetent. I decided to change branches just so I can avoid seeing her again, but this time I went this morning thinking that she wouldn?t be there because she don?t usually work on Wednesdays that I?ve noticed as she did the same cold reception again no ?please? no ?thank you? just dropping my things and then slammed The windows shut. I have filed a complaint since as this is unacceptable & Unprofessional. Why would someone hold it against me that she has two brain cells? To be fair she looks like she should not be handling food, I don?t think she bathes not being funny. I will carry on going to the Pershore Road branch as they seem to be lovely there
November 2024 by Alan Jennings
Clean and well presented and relaxing place in a busy city, Also the coffee is lovely here.
Wheelchair accessibility: Button on door doesn't work, but other than that I've never had a problem with accessing and/or being served here in a wheelchair
November 2024 by Elliot-Isaac Turner
Had an Asian lady with black hair (Sordy I don?t know their names) make my drink and she was clearly struggling as a man came in and had to tell her to do things now and get another member of staff in. A blonde lady came in and took over and made my boyfriends drink which he tried and it was nice but now he?s too scared to keep drinking incase of health implications. my coffee has a black hair stuck to the lid on the inside and I myself have blonde/ginger hair. Please see photo. Genuinely so upset with the level of care or should I say lack there of from this one staff member as it?s clear the others know what they?re doing. My drunk cost me near £4 and it?s absolutely wasted ? £9 on drinks we can?t even have ??? Furious. Wont be returning to my own local costa. Really disheartening to see the care and quality of our food services have rapidly dropped.
November 2024 by Jessica
Came through the drive thru at rush hour this morning and server was a lad who was on his own working very hard! He was running the show with great customer service and really brightened my morning after hearing the sad news of Liam Payne! The gentleman is a real credit to your team!
September 2024 by Kris Soman
Great coffee shop with cozy seating and a welcoming atmosphere?perfect for enjoying a cup of coffee!
August 2024 by Michelle Shtylla
Love costa hot chocolate
July 2024 by Silver Khalsa
Great service friendly staff! Can get quite busy being in Bham city centre, but the que usually moves along quickly
July 2024 by Debbie Lovegrove
Good service as usual but just had a latte
July 2024 by Emma Wain
Clean tables. Polite staff. Good service. Can't value food as only had coffee.
Wheelchair accessibility: Wheel chair power door
July 2024 by nazir rassool
Well done keep it up, my little one loves blueberry bubble frappé and cheesy bake bean on toast is top of delight.
June 2024 by Paul Ingram
Ok place to escape from the rain pleasant visit
June 2024 by Deb Bolton
Love this place. Great meeting place....oh and the coffees not too bad either ?
June 2024 by Eric Henderson
I pop in to get my morning coffee fix after a long night shift...
