December 2022 by ESTHER BIJU MATHEW 1740624
I?m extremely happy about the customer service. An African woman (who was in the till)told me to take a seat and she will serve the drink. She was pleasant and helpful towards me. But the costa card scanning thing was not working except that all good:)
December 2022 by Yehya Kamaluden
They have to find a way to isolate the sitting area, it?s freezing, and you can?t use your laptop because it will face the people queuing, so there is no privacy if you?re doing some work
September 2022 by Stephen Saunders
Worst cup of coffee I've ever had come on get someone who knows what there doing jesus christ it's dear enough as it is
September 2022 by Edward James
Extremely poor, they have the actual oden staff (chubby guy) working within the Costa. Making it very slow, and you can?t use the toilet without presenting a receipt.
September 2022 by Aaron Scott
This costa is usually painfully slow but today the staff let me queue for 10 minutes before informing us they couldn?t serve coffee today. Avoid this place, it?s a joke
August 2022 by C Williams
Awful coffee and rude girls who told me ?I?m going on lunch? when I asked to be served. If you work in customer service the least you can do is acknowledge someone it?s basic manners and clearly these girls have none. 0 coffee making skills made my sisters drink incorrectly, also they had no caramel drizzle? Management should seriously reconsider who they?ve hired to run this place. Only thing that stopped me telling the initial girl about herself was my little sister who was excited to have a drink. Will never go there again
June 2022 by Mitchell Gatsby
Visited yesterday 18.05.2022 at approx 17:45pm. Extremely disappointed. Firstly initially when I arrived, there was two staff behind the counter and only one other customer in front of me. It was almost 20 minutes until I managed to get my drink. This was a combination of reasons. The lady who was initially making the previous customer drinks was so painfully slow I felt compelled to ask her if she would like me to take over but managed to refrain. Then the male worker decided he would make my order. I think this was with good intentions and through sheer social awkwardness for how slow his colleague was being. He attempted to make a my skinny latte and failed. I was eventually given a cup full of froth only having waited for around for seemed like an eternity. I instantly handed this back, he was very polite and apologetic but this was still frustrating, he then began to remake my drink and hadn?t even started on the second drink that was with my order. Long story short the drink tasted vile and went in the bin and so did my sons hot chocolate. Never had a bad Costa in my life until yesterday. £7.50 down the drain. Really annoying and disappointing. I would advise others use the other Costa around the corner as it?s more efficient and not disappointing at all.
April 2022 by sammy wal?d
Lovely place to sit and relax for a while
December 2021 by Paul Mahon
Late opening with staff for the Spiderman NWH premier and went to watch the new matrix recently and got a drink from there again. BOTH times they didn't update my card in my phone to count these drinks towards my free one. Service is painfully slow and drinks aren't great compared to other Costas.You're better off going to the Starbucks nearby and taking a drink in with you from there
October 2021 by Y Yacub
A good break before movie.
September 2021 by Joe Mok
Nice place to relax
May 2021 by Christoper R
not bad i guess
October 2020 by Shirley Patricia Cooper
Reasonable prices. Friendly staff. Comfortable. We have baby Chino after senior screen on thursdays
October 2020 by Sarah Young
Amazing staff I had the worst day ever and Anna Alex and Veejay were absolutely amazing they not only helped calm me down they offered to allow me to charge my fone if I needed it and even tho i bought a coffee (I needed one) they also gave me iced water and watched my fone and luggage while I went out for a ciggerette totally amazing team so lovely and polite really should give them a excellent appraisal i am even gonna call head office as they went beyond their remit to help me
September 2019 by JoselineJ
We love going to get a coffee from odeon costa in Birmingham the staff are so friendly especially Vijay I think that is how you spell his name very friendly nice young man who always remembers our drinks keep the good work up we love it
