January 2025 by Ghulam Khan
Just as rubbish as telephone banking. Kept waiting in a queue even though not busy.
January 2025 by John McFarlane
Went in with an obscure request (to revive a lost account via a Smile chequebook and ID, impossible over the phone after a couple of hours of trying). Got a new account number and instructions on what to do next in about five minutes. So happy, thanks!
October 2024 by Martin Hillyard
My wife and I have banked here for 12 years, but my wife has not been allowed to withdraw cash ( managers instructions )?
We have made the decision to change banks, and have opened a new account with a different bank. Unfortunately, the Co-operative are NOT complying with our new bank's attempts to switch account information.
It's a disgusting state of affairs when a bank refuses to let you withdraw your own money.
October 2024 by Nigel Stallard
Went to close my mother's account as she'd passed away but branch short staffed, manager running 3 branches and was at another branch. Bereavement Assistant was with another customer but only worked part time anyway and no other member of staff was allowed to do it/couldn't do it. They tried to see if the next branch nearly 30 miles away but they were fully booked. Total rubbish service. Don't bank with these idiots.
October 2024 by Tom Bull
I received a letter stating my mortgage switch will happen in 1 October but you have taken a direct debit for standing variable rate charges
I called the provided phone number but got cut off after a hour off waiting. Unprofessional and unhelpful service
July 2024 by Carol Rowley
Was told there was a 60 min wait so didn't even bother to hold on
April 2024 by Penny Calder
ive been on line , and searched, but how do I cancel my card___ for ever.
February 2024 by Richard Burke
They never answer the phone .then they say do this do that on line and it wont let you always 30minutes to wait in quew.if you get lucky and can get to birmingham branch go in you never hear the phone ringing
September 2023 by Mark Thomas
My partner past away 3 weeks ago I was so so worried about sorting all things out with the bank Helen and oana have been absolutely fantastic very caring and supportive towards my circumstances a massive thank you for being so kind and sorting things out for me
May 2023 by Barb F
Great service
April 2023 by Claire Coley
I need to get in touch with co -operative bank i opened a savings account for my daughter nearly 13 years ago with the brittania building society but it changed to the co -operative and we moved address and i haven't changed address just found the bank in halesowen has closed wherevis the nearest bank and will i be able to change address easily .
February 2023 by Brian Williamson
The last time we visited the Birmingham Branch it was closed, the notice on the door said ?Faulty doors?. We then had to travel to Wolverhampton. Today tried to phone Birmingham to see if they are open tomorrow and it is impossible to get an answer on the phone.We only want to know it they are open! Now it won?t submit.
October 2022 by Jon Wilson
Probably a nice place, but impossible to find in that part of B?ham (even though I know the area). They should never have closed down our local Coop bank in Solihull.
October 2022 by David Fleetwood-Walker
After over a decade I've given up on the co-op; wonderful ethical commitment but terrible service - closed my branch, app continually breaking down, poor customer service...
October 2022 by ankaret Harmer
I really like the Cooperative Bank because if it's ethical investment policy. And they only send paper bank statements if there is activity on the account. However, if you are on benefits like me, they will give printouts or screenshots for the ones you need to access your income.
