December 2023 by sarah abdulhaq
Managed to get what I wanted but definitely understaffed and the lady that did serve me was in a world of her own everyone I said something I had to repeat it 3 times, no customer care
September 2023 by Sipm
Women was awful pulling shoes off my son that as Autism. I asked for school shoes brought out green trainers. When I said could you undo the shoes instead of pulling his foot off ! She said sorry. Did not talk to my son or tried to make the experience nice. First school shoes nightmare. 60 pounds and don't know why I go there well shoes are good this women she seem to not want to be there. Twice I asked if I could buy a bag and not even a bye or thank you. I think I will buy knickers online for my six. Save the awful experience.
August 2023 by Adam Khan
My family and I visited today and were looked after really well by Gracie. She was polite, helpful and really understood the product she was helping to sell. My children felt at ease around her and she was patient with all our questions and requests. Thank you Gracie for a pleasant visit, Clarks are very lucky to have you.
August 2023 by Rafiq Mir
I had come from London. My nephew was getting his school shoes. I was amazed at the service of the young lady called Mariam. She was amazing, she was sat on the floor with my nephew. How passionate was that. I complemented her to the manager, only to find out she had started there 3 weeks ago. She's not one to let go. Youngsters now days are totally unpassionate in there sales jobs . Well done Mariam
August 2023 by kenneth thompson
Had a bad experience at clarks, not with the staff, but with the way clarks work with orders to the store when out if stock. Will NEVER order from clarks again. Like to add I believe clarks are expensive but good.
August 2023 by Saqub Sheikh
Maya was simply outstanding in her customer service today. She was respectful, listened carefully to our wishes and helped us with suggestions and advice. We bought 2 pairs of shoes for our young son. Maya (assistant number 789) ensured our whole experience was brilliant. Well done Maya and thank you. A future Clarks manager in waiting.
July 2023 by Katye Ziolkowski
Brilliant service by Abbey. Always love Clark?s quality shoes and particularly loved the help we got for toddler shoes and adult shoes on our visit. Amazing!!!
June 2023 by Laura wilks
Don't cater well to my daughter's narrow feet but the young man who served us at the Kings Heath store was very helpful and, as my seven year old daughter pointed out, he was "such a kind man". Thank you.
May 2023 by Lindsey Hammond
Very good service from Kaz and the manager . Always an airy , clean and welcoming store . Can highly recommend.
April 2023 by Jonathan Jaffa
I went to Clark's shoe shop in Kings Heath yesterday. The snow had revealed a hole in my shoes but I had a further three hours of work ahead of me. The lovely, chatty Kaz attended me. She found what I needed within three minutes and sent me happily on my way back to work with dry feet and some very comfortable footwear. She even disposed of my old shoes in their recycling system. I cannot speak highly enough of the service I received. Wonderful.
April 2023 by heather loftus
Kaz was most helpful and showed me all the stock in the store on an I pad. She was very patient while I tried on a few styles without being at all pushy.
March 2023 by Ayobolami O
I was attended to by Saif at this store and I must say I was very impressed. I didn?t find the right shoe but he went above and beyond to help me with my needs. I will Definitely be visiting this store again soon. Polite, friendly and great customer service. Thank you
March 2023 by Lucy
Was served by Isha today. Such a beautiful soul was so sweet and polite. Was so helpful in helping me pick out shoes for my daughter. Absolutely satisfied with the service hoping to be served by Isha next time.
February 2023 by Ahmed Hassan
Served by Saif, amazing costumer service measured my foot and gave a me the right pair of shoes.
February 2023 by Naghmana Irfan
Really good service and customer support. Saif served us and he?s always very helpful and polite.Thank you