September 2024 by Blue Bear
Went downhill over the past couple of months, grey haired woman doesn't do much and is very sarcastic. They don't know how to make coffee!!!!
August 2024 by Adrian Ray
No air conditioning, and so, unfortunately, it was uncomfortably warm on a roasting day. Can not fault the staff of the coffee! ?
June 2024 by Yuya
The 3 women on Saturday did nothing but talk all shift, a lot of people left the queue. Food was ok
June 2024 by Kayessie
I like this Nero branch at Bullring Link to Grand Central is more quiet which is what I like about its ambience. You can have a great chat with your favourite cuppa. The place is spacious but cozy. Staff are nice and friendly. Love the coffee! My fave is Pistachio latte whether hot or cold but I opted for cappuccino this time around as I needed a pick me upper. It?s a branch I keep coming back to.
May 2024 by Faiza
Great service & seating area. Best spot for coffee!
May 2024 by Alfie Elphick
Dietary restrictions: Not sureParking: Parking is easy to find and at a cheap priceKid-friendliness: Suitable for kidsWheelchair accessibility: Plenty of wheelchair space
April 2024 by Vasya
This is my favorite cafe in
April 2024 by Manjinder Shergill
Good coffeeCan get a bit busy due to location
March 2024 by Mandy Robbins
Visited with friends and while the atmosphere was welcoming and the drinks were very good there was a downside to our visit. There were at least 4 people who I saw order take away drinks then sit down at tables to drink them. I did point this out to staff but was told that people sometimes do that. I was half tempted to ask to have our drinks in paper cups and have the difference refunded. I know it may sound petty, but what's the point in charging less for take out then letting people drink in
March 2024 by lacey mcgowran
Rude staff, no acknowledgment that I was stood waiting for over 5mins yes while 2memberw of staff had a conversation about their outside lives and ignored me. Il stick to lower floor grand central thanks
March 2024 by N M
Oliver was polite and provide good customer service.I highly recommend.
March 2024 by Super Kawaii
Our new regular Nero after others have failed to impress. Best coffee in town and staff are
March 2024 by sophie grace
Very nice place, friendly service and great coffee and cake.Dietary restrictions: They have plenty of dairy free options.
February 2024 by Trong-Nghia Duong
Pretty bad customer service, if not the worst one among all those Neros I?ve been to. Especially from the lady who got her face done heavily (fake lips and such).
February 2024 by Alex Moffat
Came in just over an hour before closing time - staff were cleaning and took a minute or so to acknowledge me at the counter. Annoyingly was served in a paper cup because ?we?re closing soon? - if I want to drink in I don?t see why coming in a whole hour before closing time mandates disposable cups only. Drink was OK. Bits of the seating area were closed off meaning what seats available were mostly full - only one table free to sit (surely if there?s still demand at this time you don?t close off areas of seating?). Also some kids sat in that clearly hadn?t bought anything and were brazenly eating food from elsewhere (staff didn?t bat an eyelid). Not the usual Nero standard. If you need time to clean pay staff to stay a bit after closing time so you can maintain the same service up until then.
