March 2024 by ian welsh
Good service ?
March 2024 by Terry Smiles
I was pleasantly met with the very warm welcoming confident and friendly customer service on coming into Birmingham after a long train trip. Merin for me was the opitomy of customer care. Most friendly and helpful. This stood out for me & want to a Big Thank you!
March 2024 by Man ny
Staff seem nice and the place has a decent ambience, but I was served dirty cutlery which was terribly off putting. I usually go there for the yummy sausage roll, but will probably get it to go next time.
February 2024 by Super Kawaii
The place is infested with mice.
February 2024 by Helen
I have been to this place on a few occasions, I go there for coffee as its nice, but my word 2 female staff members are nice ,but awful at serving customers due to none stop talking to each
February 2024 by ?????
The staff provided me with a pleasant service.
February 2024 by Alok Pandya
Don't bother click and collecting here, staff will ignore you and your order until they have cleared the queue and your standing around like an idiot.
February 2024 by Fitness Food Recipes
Good cafe to sit for a few hours to have some Coffee and snacks.I had a large Cappuccino and my companion had a Chai Latte with cinnamon syrup.But beware, they don?t have a Toilet.
February 2024 by Ruchi S.
At the beginning, the staff at the counter were pleasant and friendly. I requested a hot chocolate with cream, but unfortunately, they had to provide it in a takeaway cup due to a broken dishwasher. I politely asked them not to seal the cup to avoid the cream sticking, but the person disagreed. The hot chocolate quantity was less than expected. On a positive note, the atmosphere is serene and peaceful. I enjoyed sipping my hot chocolate while waiting for my train. (Ps: the cup photo is from my last to last visit.)
December 2023 by Ghazal Da
Best cafe , with high quality blend of coffee
December 2023 by Daniel Gibson
I was visiting Birmingham for the Christmas market so had a quick stop for a hot drink and a bite to eat. I opted for a cortado and a vegetable version of a sausage roll which was delicious served hot. The staff serving were very friendly and it wasn't too busy inside. The decor inside was really nice with old style books inside little nooks next to the booth style tables, really nice touch which made you feel cozy in there.
December 2023 by Ethan Ifill
Staff have no customer service experience at all didn't get greeted or no eye contact at all just snatched our cold sandwiches to be warmed up and then contributed talking to his colleague about something that's not ideal for the work environment wouldn't recommend to go back again... Disposable cups etc left everywhere tables dirty . The manager needs to step up or get sacked
November 2023 by Andrew Frost
Worst customer service I?ve had in quite some time. Wouldn?t go back
October 2023 by Nabina Tamang
Good coffee with lovely atmosphere. The one who is really a book person can visit this place. Lots of book option and great view of Birmingham with coffee is the main attraction point of this place.
October 2023 by Hammad Parwaiz
Came for a large latte. Was a little disappointed in how much they fill the cup, about a third was froth, more like a cappuccino.The decor and atmosphere is nice in here though, better than other coffee chains.
