March 2024 by Andy Smith
So many sofa
December 2023 by Music 4 Mind
Extremely poor delivery assistance.When they arrived for delivery, they denied their promise to carry it to the second story. Finally, I assisted them in bringing things to my flat as well. Despite my excruciating back agony, I had to do it because they denied the delivery upstairs. I told the delivery personnel that the shop's service team had offered me that they will bring the unit upstairs.The delivery staff's conduct was really pitiful.
January 2023 by Miqdad Haider
Good products, however, had a major problem with the delivery, which was delayed by 7 days. I am not sure whether that was a one-off problem or its something common with this branch
September 2022 by Philip Richards
This is like an Aladdins cave - many products for your home at great prices
April 2022 by Laura Barker
Mattress delivered was filthy and the delivery men refused to take it upstairs despite me being told in the shop that they would. Very disappointed.
April 2022 by Maxine Mcgrath
Offered a wardrobe that was in good condition men came refuse to take said it had marks on and no shelves took a picture for manger this wardrobe was expensive when brought was only get rid because of moving won't be offering any more items this is charity
October 2021 by christopher mason
Absolute poor service, had a discussion with the "manager" when purchasing a sofa, explained that due to being a carer my wife would not be available until 2 pm, he said don't worry it will be after 2pm, and he confirmed they will definitely take it up the stairs to a first floor flat, had a text saying driver would call 20/30 mins Before delivery, as I was driving,missed the call tried to call back 4 times over the next half hour, no answer, arrived home to find the sofa dumped in the property, one of the elderly neighbors must have opened the door and the sofa was blocking 2 fire doors and the stairs, immediately called the manager to ask whet on earth was going on he said " we'll be glad it's delivered, otherwise it would be an extra £20 for redelivery, yes they charge £20 for delivery of 0.3 miles avoid this store at all costs
October 2021 by Valentina Di Nardo
Worst branch ever. Bought a sofa, checked 3 times that they would bring it up to 2nd floor, which they said they would. When the delivery men showed up they said they don't do stairs. Attempted to bring the sofa up the stairs myself, which didn't fit therefore I had to re arrange collection. When I tried to explain that their driver refused to bring it up , they basically called me a liar and told me that the driver said the lift was broken.. what a total joke since I live in a house. They obviously charged my twice as well for the poor service and when I complained to their head office, they said they would invest on some training! I want my money back , don't care about your training! Get some more competent staff who understands customer service!
January 2021 by DaisyDaisy
Very helpful staff.
November 2020 by Ems
Booked a collection, at no point did anyone say that the items could be refused on collection. Why don't you ask for pictures rather than wasting everyones time?? Also your drivers didn't even wear masks when coming to collect. I would never recommend you to anyone. Terrible service
November 2020 by Luna Loo
Very helpful staff.
September 2020 by Emma
Booked a collection, at no point did anyone say that the items could be refused on collection. Why don't you ask for pictures rather than wasting everyones time?? Also your drivers didn't even wear masks when coming to collect. I would never recommend you to anyone. Terrible service
January 2020 by suzanne arkell
As this is a second hand shop you will be very surprised the things they have in . All l can say is if you find something it is best to get it there are then as a lot of things get snaped up fast. If you are going for furniture just take a tape measure with you so you can double check that it is going to fit when you get the furniture home.
January 2020 by Arman Bbk
Poor customer service, very poor facilities. Will never go back to that store again !!!
January 2019 by Simon McCourt
Lovely friendly staff that always go out their way to be helpful. Prices are very reasonable for all items. Home delivery service is also very reasonable.
