February 2024 by thebrummieyorky
Disappointed. Bought a brand new bed several of the plastic parts that hold the slats broke. Not happy at all
November 2023 by Jon Timms
Brought a sofa from bhf acocks green paid £25 delivery never showed up
November 2023 by xxstarbushxx
Lovely charity shop it was pretty clean and over all an enjoyable place to shop.
October 2023 by Berni Driscoll
Useless ! Booked collection of sofa and chair, asked whether they had fire safety labels which they did. Waited all day for collection only to be told the labels had to be stitched on ! Wasted my time and theirs because of poor communication and customer service.I will not offer them any more donations.
September 2023 by G M
Came in today to look for a Wardrobe. Left with nothing as the prices were ridiculously high.
January 2020 by suzanne arkell
This is a good shop to have a look around as you just don't know what you will end up buying. If you are going on holiday get a book from here or even a bag as you will find that they will be just perfect for your holiday and all the money will go to a good cause.
January 2019 by Kairen Masters-thorne
Rang heartfoundation Acocks Green today asked if they would want a upright fridge/freezer as I?m moving house, and no longer needed. 7/3/18 was given for collection but as I explained I was at work that day and was there another day... 10 min?s past and silence!!! Finally a voice asked could they help me, I repeated which I had already said before, and I had an vile/course man who said he?d left me on the phone because I was tutting and sucking my teeth!!!!!! Are these people mad... this foundation has had hundreds of pounds off us in the past two years... never give money or items to these again, more deserving charities ok there....
January 2019 by Marian Spirea
when I have time , I like to visit a place like this. I don't look for something special but I buy little things just to feel that I help the foundation......
January 2018 by Faa
Very friendly staff and lovely furniture/electrical items.
September 2017 by Umm
Very friendly staff and lovely furniture/electrical items.
January 2017 by Owen Fear
I volunteered for a couple of months and it was great although some of the tasks I did were a bit boring but they helped the charity out
June 2016 by Owen Norris
I volunteered for a couple of months and it was great although some of the tasks I did were a bit boring but they helped the charity out
March 2014 by Richard Derry
We requested a pick up from BHF Acocks Green and when the driver arrived he said he couldn't take anything but he could come back tomorrow as a private person and clear everything for £80!!!
We reported him and the woman in charge apologised and re-arranged the pick up a few days later. When the driver arrived he refused to take the suite and the bed. He took the smaller items but probably didn't want to carry the big stuff.
My sister, whose house we were clearing, worked a long time as a senior sister in cardiology and had requested that we should donate to the BHF. She would have been appalled.
I would never give them anything again---the drivers are running this organisation.
