September 2023 by Pigletina444
This dump is a rip off. Cost me £85 for a single room which was a garrett. The lift wasn?t working and l had to carry my suitcase up several flights of stairs. If you have any sense do not stay there !!!! It was by far the worst hotel l have ever stayed in.
August 2023 by whyohwhyd
Voted the worst, YES, WORST hotel chain for 8 years in a row! Stay at your peril! Cheap is always foe a reason! There are a lot of hotels in London- go elsewhere, I implore you ? Do your research, don?t ignore the warning signs or airbrushed photos!
July 2023 by Churchy729
COMPLETE RUBBISH HOTEL POOR CUSTOMER SERVICE EVEN POORER ROOMS DO NOT USE. VERY CHEAP ROOMS, VERY DIRTY UNCLEANED ROOMS WHEN I VISITED, THE COCKROACHES WERE MOVING OUT! STICKY CARPETS, UNCLEAN LINIEN DIRTY BATHROOMS
May 2023 by Swarasaite Maharaj Persad
the service was
April 2023 by Aaron Stones
Small rooms, dark, elevator broken, was notified breakfast had changed times to earlier despite all signage stating otherwise, dirty and noisy. Honestly the absolute worst hotel I've ever stayed in. 1 star is too good.
February 2023 by It?s Phoebe
SHAMEFUL!this place was disgusting me and my husband shared a luxury room ? which turned out not only the surprise of bed bugs but the dust when sat down i highly doubt the sheets are clean and changed regularly. but not to mention the big pice of black hair on my pillow and more in the food! the food was ok but cold and so was the shower was full of hair and bugsWILL NOT COME BACK !!!!
November 2022 by Andy H
£115 paid for the room to be told over intercom on arrival that the hotel was now closed with no forewarning
October 2022 by David T
Stayed in hundreds of hotels for work (mainly) but pleasure too. This is the worst hotel ever. The only time in the UK I have felt physically at risk and slept with a chair against the door handle. Staff know it too and have given up. Reminded me of a 1970s job centre.
October 2022 by Finbar Crowe
Folks..id honestly sleep in a car quicker than return to this hotel...location is perfect but its not even worth it....
September 2022 by Hasti abdulla
You used to get what you pay for.Now it has become a hotel for home office.Its actually quite decent that they are looking after the needy.
July 2022 by andyv929
Booked hotel 6months ago at a decent price due to commonwealth games Without contacting us they just cancelled our booking with no reason I only found out by checking my account on the booking site They had all our details so no excuse there Obviously an appalling company with no regard for anyone or thing We travel a reasonable amount NEVER will we go near them
June 2022 by Jo Murray
Extremely unhappy with this hotel. We booked on the 7th Jan for an August booking, and then was told today 17th June that our reservation has been cancelled due to overbooking! We have clearly been booted out for others who must of booked afer us, otherwise it has taken them 6 months to realise they have overbooked! Shoddy behaviour.
June 2022 by jenny r
I booked here for a night in July 6 months ago , they have now sent a message to say the booking is cancelled as the hotel is overbooked . I booked early for this specific date , atrocious customer service not even replying to my messages. Very disappointed not what you expect when you?ve booked in plenty of time
June 2022 by stay187
Stayed here 1 night and was pleasantly surprised after reading reviews was expecting awful place. Yes outside is off putting but once inside ok the staff were very helpful , pleasant. We had a meal & food was lovely apart from vegs being a bit hard. Breakfast good and a good selection. Room Was ok & large. Bed comfortable. Tea & coffee available a nice stay would go again.
June 2022 by dannycQ6933WN
I made a booking in October 2021 for July 2022 , I received a Emil confirmation and was excited to take my wife away for our Anniversary. Today I have been told even tho I had a confirmation that the rooms are not available. This is a awning to anyone NOT to stay at a place that lets you down and are so unreliable
