August 2023 by ajimbob smith
Rude staff pumps are dripping with diesel and I didn?t notice as I was rushing I had told him about and he said to me o week you should of put gloves on not my problem
April 2023 by Sal Hew
Friendly guy at the till but didn't offer receipt and then short changed me by £10 until he realised I had stopped to check my change and then offered it to me. Also told me I was too late to add points to card, I guess he puts other people's points on his own card if they forget...so sad that you have to check everything. Won't be going there again.
August 2022 by Sarah Priest
Don't bother coming here, zero customer care. Air pressure machine took the money and then didn't work and shop attendant wouldn't refund.
August 2022 by Hannah Hibbah
They need to train their staff and inform them we live in United Kingdom as a whole. I?m a sole trader my customer paid me £60 Scottish notes which I happily took as Scotland is part of the UK, their currency is usable across the UK. I went to this fancy looking BP, paid these £60 Scottish notes for fuel, the lady on the till called another staff and showed him these notes. He took them, looked at them and said m,?we can?t take these?. I explained that petrol stations do take these notes normally, he said, ?we can?t?. I paid them by others means then, this is ridiculous, how come they don?t take Scottish notes. I use full tank or more fuel in a week, this was worst first experience at this garage, they won?t get anymore business from me.
July 2022 by Kath Phoenix Paranormal Investigator
Really poor customer service, had issues with the jet washes, they didn't care about it, these are always breaking down or not giving you soap, or there is always some damage to their equipment.
July 2022 by L (Loz)
Literally awful drive through car wash. Genuinely couldn't tell that it had been washed at all. Paid for platinum, won't waste my money again.
July 2022 by Kath Paranormal Investigator
Really poor customer service, had issues with the jet washes, they didn't care about it, these are always breaking down or not giving you soap, or there is always some damage to their equipment.
September 2021 by Roger Daily
CHECK WHAT YOUR CHARGED. I BROUGHT COSTA COFFEE, AND WHEN I CHECKED MY BANK LATER THAT DAY, I WAS CHARGED £37.50 WHEN I WENT IN THE FOLLOWING MORNING TO DISPUTE, THEY SHOUTED THIEF!!! AT ME. Cant give 0 stars otherwise I would. This place needs closing down. Im sure the majority of the staff our working illegally. The customer service is woeful!!!!!
August 2021 by Anthony Matthews
CHECK WHAT YOUR CHARGED. I BROUGHT COSTA COFFEE, AND WHEN I CHECKED MY BANK LATER THAT DAY, I WAS CHARGED £37.50 WHEN I WENT IN THE FOLLOWING MORNING TO DISPUTE, THEY SHOUTED THIEF!!! AT ME. Cant give 0 stars otherwise I would. This place needs closing down. Im sure the majority of the staff our working illegally. The customer service is woeful!!!!!
September 2020 by Phil Saunders
I have just paid for a "platinum" car wash - top of the range at £7.99. It was quite clear during the wash that there was no wax either in the the wash stage or afterwards despite it clearly stating that was what I paid for. The car did not look like it had had anything more than a soapy wash, and certainly no wax finish.When I explained this to the attendant asking for a refund, he was unhelpful, suggesting only that i should come back tomorrow to speak to the manager or offering me a £1 refund blaming my car as being perhaps too old to be shiny.I have come home and videoed water being poured on the bonnet and unsurprisingly there is no beading at all confirming my suspicions. I have my car washed regularly at Shell and the difference is clear.Not a happy customer - either with product or customer service. It would be no stars if I could do that!
September 2020 by Maggie Brown
I'm afraid this place has deteriorated recently. There is a particularly rude and truculent member of staff who just will not engage with you however friendly you try to be. I also suspect that the staff aren't always honest, sadly I'll have to avoid in future. Shame, as it's now Morrisons and has some good deals. There is a little shop in Nuthurst Rd which will give you much better and friendlier service and he is honest! !
September 2020 by Haroon Hanif
I live close by Longbridge BP station, I send my 16 years old daughter to buy bread and milk, people on the till are theaf they over charge her, never give you right change back, so be careful and always check your change, I would say avoid shopping at BP station
August 2018 by Reg Drone
This place is run by absolute morons, they cant count, cant speak English, theyre rude to customers and only interested in chatting on their mobile phones, one of the staff members always tries to short change you of £1 so check your change.
April 2018 by Tiggerpoo Poohbear
Dodgy staff ... will rob you. Dont use.
February 2018 by Becky Neale
Not the most forthcoming staff, but there is never much of a queue for petrol and the station itself is relitavly clean. If it wasn't so close to my house I probably wouldn't go out of my way to get my fuel here. There is a subway inside which is very handy if I leave for an early job for a coffee and a breakfast. There is also a carwash and a jetwash here
