January 2024 by Mark Greet
Nice quality in clothes,staff are normally very good decent shop with a very good future.
January 2024 by Dr. Sukrit Bajpai
Had a wonderful experience at Boss store in Birmingham Bullring. Erol, our server, went above and beyond, kindly fetching the collection from another store. His patience and assistance were truly appreciated.
January 2024 by Saideep Chakka
Really nice experience. Erol went out of his way to get us a good deal
December 2023 by Innocent Noob
I wanna confess something about Hugo boss management the manager her name is suuzain she is very rude i was purchased 2 shirts from here later my mind is changed i went to boss shop in bullring Birmingham but she made lamb excuses and talk very harassed with me and make me wait and didn?t return my stuff never suggest to any one & i?m also never purchased any thing from boss ever
December 2023 by Malik Abbas
Hi everyone I want to share some experience regarding Boss bullring branch so by the end of October I buy some clothes for my birthday so I change my mind after 3 weeks i went to shop for returning the shirts even I didn't touch the shirts it's still packed in the boss bag with seal but I'm afraid with the return policy she said we can't take it back the manager she didn't explain anything and didn't provide any good services after some conversation she said wait for 5 minutes I will do something and she Went upstairs and I wait for 30 minutes but she didn't come back after this incident I never recommend anyone my fellows or friends to do shopping from boss and I'm gonna withdrawal my loyalty customer account from boss #scammer #fraud
December 2023 by ML B
Went in without a clue, was greeted respectfully and pleasantly. Zara sat me down and gave me a full wardrobe change and matched my sets perfectly. She also tailored my suits to my needs. The manager Susana was absolutely amazing and has a great team. Anissa was also just as helpful and pleasant. Highly recommend even if you weren?t sure
December 2023 by Inam Khan
My experience at Hugo Boss Bullring, Birmingham, was extremely disappointing. The manager's rude behavior was unacceptable, and despite presenting unused items with tags within the 14-day return period, she refused to accept them.The first thing she said its used and when she checked the tags she said there are kitchen smell in it.This lack of customer service and flexibility left a negative impression, tarnishing my perception of the brand and store.
December 2023 by Nomi Sheikh
A few days ago, I, along with my brother, had a very unpleasant experience with the management and customer service of Hugo Boss. We bought two shirts worth £300 one shirt priced at £240 when we opened the bag after reaching a home one shirt didn?t have a tag. After 2 weeks we went the Hugo boss shop for return or exchange our items but When we tried to return it, a rude staff member insisted we couldn't return it without the tag. After a heated argument, the shop manager, a woman named Suzanne, arrived. She claimed the shirt had a smell, which we disagreed with, stating it felt like a new, unworn shirt. then she came up with various excuses, including claiming it had a kitchen smell. After making us wait for 20 minutes, she eventually allowed the return of the £60 shirt, leaving us extremely disappointed. I've decided never to shop at Hugo Boss again next in my whole life and will advise my friends to do the same , given the poor treatment we received ever.
November 2023 by win task
Great time and good deals I have from here. Bought couple of things for my new wardrobe. Service was top by helpful staff. I?m very happy my visit.
October 2023 by Hunain Hussain
I had a fantastic shopping experience at Boss in Birmingham, and I wanted to highlight the exceptional service provided by Aneesa. She went above and beyond to assist me in finding the perfect watch. Aneesa's knowledge of the products and her attention to detail were truly remarkable. Her warm and friendly demeanor made me feel valued as a customer. Thanks to her, I left the store with a great purchase and a smile on my face. Aneesa's dedication and professionalism truly set the standard for outstanding customer service at Boss. I highly recommend this store, especially with Aneesa's excellent assistance.
October 2023 by Matt
Had an amazing experience while shopping at Hugo Boss, Zara was a life saver, she managed to get me in a fully tailored wedding day tux on really short notice, I had it all altered for the perfect fit, from start to finish I couldn?t fault anything at all. Super knowledgeable and made the whole process completely stress free and was so easy going, thanks again to Zara and all the staff!
October 2023 by mohican161
Excellent customer service from a lady called Zara. I?m truly happy with my purchase.Thank you
September 2023 by Asim Syed
Absolutely fantastic service from Zara who was just a superstar. She was super attentive, listened to what I was looking for and was reassuring she would be able to help, even though I was unsure, she went into the back and brought out some shirts and absolutely nailed it with her first suggestion. Perfect size and fit as well (and I had spent a while looking in other stores and nothing came close). Even though she was busy and looking after other customers she made us all feel like we were her only customer, which is an incredible skill. Nothing was too much trouble. As I was travelling and needed the shirt that evening she even steam cleaned it for me even though I had already bought the shirt. It wasn?t just about the sale. You could see she really cared a lot about taking care of customers. She went above and beyond. I can?t really explain it in words it sounds trivial and silly, but it wasn?t about the clothes per se, at that moment, I was really stressed as I had a lot of background worries and getting something right for this meeting would absolutely affect my mood and confidence and change my experience. She understood that, took some of that the burden off me and did everything she could to make my life easier in anyway she could. It?s a really rare quality and I am super grateful. If I lived in Birmingham Zara would be my go to for all things smart /casual and formal clothing. Once again thank you so much Zara for being such an incredible person.
August 2023 by Navjeet Deol
Nicely kept store which is a decent size but have never received good service in the last few occasions going here. Never seems to be a salesperson upstairs and it always feels like they do the minimum that is expected of them. Went to the Oxford store instead and they delivered much better service there
August 2023 by Deen Bashir
Impeccable service from Zahra! Came in to purchase a suit, good patience & positive attitude!
