March 2024 by Mrs Jav
Very bad customer service and workers are not helpful. Today I asked worker on self checkout plz print receipt, she was so rude and said you should sort out it. Our system is new I can?t do.Last week in customer service old lady was denied for exchanging by saying our system is new. You should return where you bought (small heath Asda).Another time worker argued and said you are not allowed on self check out with trolley as before I always used.Few time they said our system is low so cash only accepted?I never had any issue with any other ASDA. I used to live Leicester , London never had any issue but in Birmingham bordesly green one always end up disappointed?. Thanks
February 2024 by Junaid Mohammed
I would leave a zero doesnt even deserve a one managers and team leaders are running a circus absolutely pathetic
February 2024 by saima o
Good for a quick shop for essential
February 2024 by Nadia Latif
This is my local store I suffer from anxiety and can?t go to big shops staff is really nice I never had any issues there is security guard who is very rude I need to make complaint against him I shop atleast 2 to 3 times in a week he banned me coming to shop and accused me steeling of bag.I showed him that I bought bags from home he was very rude to me have no respect his name is Yusaf.
January 2024 by Mohammed Zaheer
I went to the store with my elderly mother who shops at asda bordesley green 3/4 times a week. my mother in law went one day and the security guard Suleman Accused her of robbing bags. she pays £70/80 worth of shopping on a daily basis at asda. he then started raising his voice at my elderly mother in law and embarrasing her in front of the customers and telling her shes banned. This is unacceptable. there was this so called manager Mohammed who also was refusing to hear my mother in laws side of the story and said ?customers do not come first whatever the security guard says is correct? one member of staff called Maariah was very apologetic and apologised on their behalf however my mother in law is still banned and was embarrased and shouted and disrespected by two members of staff. UNNACCEPTABLE
January 2024 by Naz S
Asda, the little store is great . I suffer with high anxiety and can't do big major supermarkets. My only problem is the security guard, who does he think he is? He's a sad stupid paranoid man who thinks everyone is A thief and he will pounce on you. I found him to be very unreasonable
December 2023 by Jason Day
There is a pretty Asian woman (Sam) whom asked on occasions to write a review as I shop there at least 2 times a week for many years . Personally I like the people who work there , it's well managed and always has a good range of products . Immaculate and professional service . Give them a pay rise .
December 2023 by Mohammad Sadat
My father Imtiaz has had very good experience here, great customer service by Sam, keep up the great work, will be looking forward to coming back
November 2023 by Thebrummieyorky ..
Went tonight 04/11/2023 21.15 asked a female assistant who was right beside me to help me only to be given abuse and was told that I should say excuse me. Me a man in the 50s to be talked like this by a far younger person beggars belief. The store staff did intervene to diffuse the situation but if you are reading this please sack her . If she doesn't like her role then she should be shown the door she certainly put the good name of ASDA into disrepute.
November 2023 by Asha Pahadia
Its diwali time but management didn't bother to put any Diwali offer, no fireworks on sale.... Feeling very bad. I asked them for fireworks and they said "we have put at the back, will bring outside middle of the December"... Means they don't bother for yhe communities celebration. Highly disappointed
September 2023 by Dan
Went there at 7am on a Saturday staff walked in before me and said it opens at 7am I said it's 7.02 gave me a funny look and locked the door came back after 20 seconds and opened, whats the point of that, they don't have much selection compared to the bigger stores, couldn't buy what I needed, waste of a journey never going there again
August 2023 by Naimah Gibbons
I shop regularly at this asda's, it has a big carpark with clothes recycling bin at the top end, cash machine, click & collect & nice little halal meat section. Staff here are mainly pleasant and helpful , on one occasion one of the ladies who worked there paid for my shopping as I had a issue with my card and didn't want the money back either ? Majority of the time shelves are well stocked and you can get mostly everything you need here. There's also a small stationary section/toys and home items.
August 2023 by S Mar
An average asda that is quite small but has thr essentials. Baby section is often lacking. 90% of the time have to wait for someone to serve at parcel collection area. Some people, especially mums with newborns cannot afford to waste time like this. Most of the staff are always looking moody and shouting at eachother across the store.... but a man called YOUSSEF who I was served by yesterday had exceptional customer service skills :)
July 2023 by Simple Cures
UPDATED 15 July 2023 around midday asian female on the till, can't find reciept with exact time, looking at the reviews it comes down to very poor management and seems like an ongoing issue that has not been addressed. Really poor till staff they seem more interested in having a conversation with colleagues than serving customers, dashing the items like it's their dad's house. I advised till staff I have X number of items she couldn't of cared less. Surprised no one has picked up on this....
July 2023 by Munir Hussain
I come to this store atleast 5 times a week the staff are lovely the big problem is here they have not got enough shopping trolleys only a few I always need a trolley but never available have to carry two baskets which is pain can you please sort out shopping trolleys