March 2024 by kathryn simpson
Just had absolutely brilliant help from Tom. My understanding of tech is limited but he was able to explain the issues & how to fix them in ways I actually understood. A miracle in itself ? What an amazing service. Thank you ??
March 2024 by Muhammed Kamaran
Too bad today when I went there after waiting over an hour my iPhone had a problem I thought they would fix it iPhone 13 Promax had network problems only 15 months buyingthey wanted £510 to fix it
March 2024 by Adam Holmes
Nice and great if you like apple products.
February 2024 by Aftab Khan
I purchased a 41mm Midnight Leather Link in February 2022. On June 2022, I went back to the Apple Store because it did not clip into place when inserted into the watch and also the leather had started to bubble from the inside, so the magnets were starting to show. I was given a replacement, which arrived in July 2022.I found the replacement also started to bubble from the inside, so the magnets were starting to show.On 4 November 2022, I visited the store again and spoke to the store manager (Gideon). Gideon told me it was wear and the strap was not defective. He offered me a replacement, but I wanted a refund under the Consumer Rights Act 2015, because I found the product to be of unsatisfactory quality.However, Gideon told me, if I didn?t want a replacement, I could follow the Trading Standards route ???? The absolute lack of understanding of the Consumer Rights Act 2015 was very amusing, considering I was dealing with the manager of the Apple Store. It just goes to show, the guy in charge of Apple Store Birmingham Genius Bar, is anything but.The other rather odd thing is, Gideon started picking at the strap, which made it slightly worse. I think Gideon initially thought it was dirt, again Gideon?s genius was showing.As you can see from the picture, there is no way something that is only four months old should be in this condition. Maybe a sign of Apple using inferior leather.At this point, I would like to add, before purchasing the 41mm Midnight Leather Link, I purchased a second-hand 40mm Poppy Leather Link, to see if the Leather Link was something I wanted and in all the time I used it, it never bubbled.Unfortunately, this leads me to having no option, but to pursue Apple through the Courts for redress, which is a shame and maybe an indication of where the quality of Apple products are heading in the future.Update: Birmingham County Court ruled in my favor. I was genuinely surprised by Apple's poor handling of the situation. There were ample chances for them to address this before the Final Case Hearing.Mr. Tim Cook, the customer service experience was subpar, with undue emphasis on the Apple Birmingham store's input rather than a proper assessment of the actual events. I would kindly request that the Apple Birmingham store needs to improve. The UK Executive Offices of Apple were also involved, but it appeared the store had the power to override them, thus undermining the purpose of having an Executive Office.
February 2024 by Forzana
Really kind and understanding as I was late for my appointment. But managed to get my passcode reset very quickly thanks to Tom.
February 2024 by Ali Imran
Very nice ? very good experience mostly time all staff is very friendly
February 2024 by madan rathee
Place is quite good spacious store, well mannered staff, but some of the stuff out of stock.
February 2024 by Creation Shares
Quick service as usual. There is always someone at the door to welcome. Got my phone replacement nearly quickly. Just one downside, the downstairs room to conduct phone data transfer service which is free was a bit crowded and the staff couldn?t completely attend everyone as it?s meant to be. A few more staff tailored towards helping those specific customers would be great. Overall, great experience.
February 2024 by Usman Ali
very cooperative team.
February 2024 by Wenqian Wang
Bad experience ?I said to buy now, but the sales said to send me a message or email. I must have to wait for an appointment.The store is not busy at all, I don't know what the sales is pretending to be? Do you not know your positioning in the market?
February 2024 by Georgia Bennett
Thank you so much Birmingham Apple team for your patience with me and fixing my phone. I cannot sing your praises enough, especially Ryan you made me feel at ease getting everything sorted. The best customer service I have ever received. A loyal Apple customer whose never used the repair services but am so glad I did.
February 2024 by Yakubu Toheeb Babatunde
It is a dream fulfilled for me
February 2024 by hasan jfz
Loved the ambiance and the staff management is superb. You will get guidance at every step if needed.
February 2024 by BP4L
Nice staff although they couldn't fix my phone
February 2024 by Jindi B
Huge display and got all the answers I needed. Very busy though so be prepared to wait
