December 2024 by Muhammad Farooq
Staff is very rude and unprofessional.
December 2024 by Savio Almeida
I am very disappointed with the service I received at my local Subway from Pradeep and the trainee staff member. At the start of my visit, I clearly stated that I wanted to take advantage of the meal upgrade offer while also redeeming some points I had collected. However, this was not processed correctly at the till.
Pradeep appeared not to understand the situation and made decisions without explanation, processing the transaction incorrectly. When I reviewed my receipt later and raised the issue with him, he simply said there was nothing he could do and placed the blame on the trainee.
This lack of accountability and poor customer service is unacceptable. As a result of this experience, I will not be returning to this Subway branch.
My Response to the owners post:
I understand that mistakes can happen, but the issue lies in how those mistakes are handled. This situation wasn?t about the free meal upgrade deal?it was about the response I received as a customer. The way you, as the Subway owner, chose to address my concerns speaks volumes about your approach to customer service and management skills. It?s important to recognise that leadership sets the tone, and blaming staff for poor service reflects a deeper issue, as behaviour often mirrors leadership.
September 2024 by Rasoi
Terrible food cold Extremely rude staff and very long wait would never use this place again
July 2024 by Isla Hopkins
For starters I ordered a footlong and got sent a six inch, I also ordered hashbrowns which did not turn up at my doorstep. When I tried to call up about this dilemma they did not answer after I phoned 3 times. Not impressed
June 2024 by N Ch
The staff here are great and are patient when other customers aren?t so great. Credit to them.
Standing behind some rude customers I witnessed them handle it well and it didn?t impact their attitude when they dealt with me. If any of you guys read this I wish you well.
June 2024 by Rajesh Patel
The employee who I believe is called John and think is a manager due to his different shirt, had a terrible attitude to service and his fellow employees. I overheard a conversation from him to say give less filling on my sandwich even though I thought it was fine. I find his attitude appalling and as I am a regular customer and this isn?t my first time noticing his snarkiness and rudeness towards customers I hope they have a change in management as soon as possible. I won?t be returning
May 2024 by penny wallace
Friendly staff. I was served quickly. Easy to park.
May 2024 by Sumandeep Bhullar
Staff is not friendly they don?t have quality of how to deal with customers. One fatty boy who show attitude to customers also he didn?t wear proper uniform he served customer without name batch
April 2024 by Mariya Ch
The staff is too slow and the manager is always in ego and doesn't know how to talk with customer. I?m is in the restaurant and one of delivery driver will come for pickup the delivery and manager is talking with him to rudely like he?s something else not a human
April 2024 by Ahmad Raza Virk
Too much bad staff, they even not have a sence how to talk with customer. Always taking too much time for making order and always talk rudely.
April 2024 by mike cheet
Terrible service from site saying ready to collect to a 35min wait in shop and only two customers in. Then to run out of lettice and couldn't add a salad ingredient to make up for it unless I paid extra. Staff needs further training. Won't be coming back.
February 2024 by Da Matser
Food great and the asian guy serving was polite and friendly. However, the till was down so couldn?t collect points and the supervisor needs to develop his customer service skills.
February 2024 by Samuel Gilbert
Illegally don't honour the £4.99 footlong deal (the website specifically states ANY sub is fine and they don't even have the get out of jail clause of managers discretion). Will be reporting to trading standards
February 2024 by Shaun Haigh
The guy put 4 rashers a bacon on my footlong.. I said, "Come on dnt be shy. Add some more because he hardly put any on, and they charged me for extras!#4 skinny bacon rashers ona footlong..At least put enough on to cover the bread!
December 2023 by Muhammad Amran
Very poor service price is also higher than other subways. He said I can?t give you points bcoz system is down . I was going to throw sandwich in the bin ,I asked to put salad on sandwich but he refused ..???????????Today i waste money ?
