August 2023 by Google user
I have to agree with the other negative reviews that staff are rude!!\\nI sent two parcels from there containing jewellery and neither arrived. AVOID AT ALL COST!!,
August 2023 by Maxine Lane
I have to agree with the other negative reviews that staff are rude!!I sent two parcels from there containing jewellery and neither arrived. AVOID AT ALL COST!!,
November 2022 by Louise Bull
Everytime I visit this post office the older Indian lady is rude, please don?t get a job in customer service if you don?t know how to treat customers. Today I yet again came out feeling really upset to the point where I refuse to go in again which is why I have wrote this review to warn other customers of her.
October 2022 by Nick Walker
Opening hours advertised are not correct. Visited at 5:45pm and told post office closed due to being busy (advertised as 7pm closure). Asked when the post office opens and told could be 8am or could be 9am but did not seem sure. Cannot be relied upon.
March 2022 by Taj K
The young Indian girl who serves at this post office needs to go on a customer service course nearly every member of my family have had a negative rude service of her it?s a shame because the other staff are all very good and the only reason I do go here.
March 2022 by n
young lady that works in there doesn?t have good service skills, shop looks old not going there again. do not recommend would rather go Blackwood- much better service!
January 2022 by Chris H
Excellent post office long hours very helpful staff and very pleasantChris
July 2021 by Paramvir Khera
Lovely experience at this post office. Friendly staff and they are happy to help with any questions I?ve had over the years with postage. They have come a long way since the new owners took over a few years ago. Very reliable service. On top of this the store itself is well stocked with a great range of products.
July 2021 by Neha Jolly
Went in today to post a parcel that was 40g heavier than the guidelines, the young indian girl was so rude and unhelpful. She said I can accept it but the other party may have to pay extra postage OR I need to go online and get a refund and reissue a new label. She then refused point blank to accept this parcel. I then said if I do the request on my phone can you print my label for me, she said she has no printer. How can a post offce not have a printer? Thats ludicrous. How can the service be so bad? This is not the first time I have experienced rudeness from this girl, her manner of talking to you and her demeanour is awful and intimidating. This is put me off visiting my local post office.
July 2021 by Matthew Wilkinson
Staff extremely rude!! Avoid this Post Office!!I use this post office every 3-6 weeks, went in earlier to post a next day pre-9.30 signed, tracked and insured item, as well as purchase some stationery. I had my 11 month old dog with me, she is a small well behaved English Cocker Spaniel, and taken her in many times before (previously asked and was ok, and no sign on the door) and never been an issue before. However the young girl was very rude and abrupt with a raised voice telling me that dogs are not allowed. I left the store and told her I'll take my custom elsewhere.Since went to Little Aston Post Office where dogs are welcome and the staff are friendly and always welcoming, and the dog gets a little longer walk out of it too. Will only be using Little Aston Post Office from now on.And the answer the obvious question - I can't leave her on her own outside as she has a severe blood clotting disorder.
July 2021 by Kiera Jay
Staff are lovely apart from that Sara she is so rude to customers makes you feel really uncomfortable horrible to everyone , hopefully she doesn?t come back as she drags the place down a lot , don?t know how she ever got a job there horrible nasty girl
September 2020 by Emma Roberts
I went to the Post Office and was served by Sala. She was rushing and wasn't paying attention. Was charged £1.35 for an item. I gave £10. Was given the change for £5. I explained that I gave £10 to Sala. She said 'No you gave me £5.' I explained that no I gave £10. Again she said it was £5. I said it was £10. She then rather annoyed as she clearly felt I was in the wrong. 'Oh well I'm going to have to check the CCTV' and walked off. Clearly thinking she couldn't possibly be in the wrong. Another member of staff was sympathetic and said she has been rushing a lot today. Waited for her to come back. She came back, no apology 'Yeah you were right' and gave me the £5 I was correctly owed. Had CCTV not been there to prove she was in the wrong a service that should have cost me £1.35 would have cost me £6.35. I politely said 'In future can you be more careful please' and turned to rush off to an appointment I needed to be at. But as I turned my back Sala laughed at me!I can't believe it...to be short changed, accused of being a liar, being treated like I am in the wrong and inferior, to be kept waiting to prove I am in the right. No apology and then to be mocked for her poor customer service skills and attitude. I am so upset and annoyed.
September 2020 by Antony Gill
Terrible post office staff - AVOID THIS PLACE. Went in with a pre-paid item to post. Lady said "we can't accept it after the last collection" despite the post office being open till 22:00. I asked her to just try scanning the items barcode and see if the system would accept it, and she replied "the system will accept it, but we can't". She claimed no other post office would accept the item after their last collection either. So we went to another post office open also till 22:00 too in Pheasey who accepted the item after their last collection with no problems. Chester Road's post office is a joke
March 2018 by Kim Whiting
The two young ladies were so lovely and friendly! With it been my local shop it's so nice to see smiley staff!
October 2017 by Lois Watson
Should have the 'Post Office" revoked as it's never open - was a much better and friendlier place before it all changed - have started to go to Blackwood and won't go back now
