August 2023 by Laura Crossan
Gave brief Friday for a small lifestyle kitchen, was told l should have a design and costing by Monday, didn?t receive a thing, chased on Tuesday, Wednesday and Friday and Bally hadn?t even done a thing or handed to a colleague and they then couldn?t give me a date when l would have it! How am l supposed to buy a kitchen without a design or quote, ludicrous and infuriating. Very blasé can?t be bothered attitude, very disappointed will not be going here. Worst see ever!
July 2023 by Aman Sood
Poor service. Placed an order for an agreed delivery date but item was not delivered. Called them up for an update and they were meant to call me back but never did. Had to chase them multiple times and in the end cancelled the order due to the significant delays and poor customer service
July 2023 by Dan King
Ordered products from Wickes.Some products were delivered others were not.I only noticed these product were not delivered on the delivery note. No email was sent after to rearrange, no email was sent before hand to say it was out of stock.I contacted on their website asking where it was. Took 3 days to reply to a simple message.But they didn't reply, they called me out the blue, no time was arranged for the call. I then call back to rearrange a redelivery a week later. But again they tell me the driver will call to arrange a delivery slot. So Wickes I should keep my phone at the side of me in case any time during the next week you might call me?Clueless to the needs of customers and businesses.
April 2023 by Claire Pomfret
We had our kitchen done with Wickes with no issues. Our bathroom however has been a disaster. The team clearly wanted a 2 week job to just take 1 week before Christmas. They did a shoddy job and the tiles started cracking after 18 months. We had to wait 18 months before a Wickes installer came to try and fix it but he discovered what he described a bodged job and left us with no functioning shower. This has gone on for a month and we still don't have a date for it to be rectified. This is the only shower in the house. After 40 emails we agreed that it would be quicker for wickes to pay us so we can sort it out independently. We got 2 independent quotes but of course Wickes ignore these and only offer half the amount... Joke of a company with no interest in customer care. DO NOT USE THIS COMPANY!
October 2022 by Marc Green
Purchased two kitchens now from Wickes Warwick and would highly recommend to anyone looking for a new kitchen. Great service and support from David Hale in store. The kitchens are high quality with fast delivery and competitively priced.
December 2021 by James High
Don't visit if you are looking at bathrooms as there is a very poor bathroom display here. Great for kitchens by the way - lots to look at. We've visited several large normal Wickes and they've had exactly the same bathroom stuff on display if not a little more. Normal Wickes also have the benefit of tiles, taps, showers etc neither of which is on show here for bathrooms. We travelled here from Tamworth and felt very disappointed. As mentioned above, there's loads on display for kitchens and if it was a kitchen we were looking for then we would visit here.
November 2021 by Steve Bryan
Very professional personalised treatment, too expensive even with discounts, installation charge more expensive than most
October 2021 by Steve Pitt
Poor selection of stock. Lots on display was sold.
July 2021 by Steve Morrall
Bad experience with this store on kitchen purchase -incompetence from store management team ,incorrect information and sterile customer service and unprofessional designer and buck passing to the customer from the store manager .Don?t use them .I speak about the Warwick branch -other branches may have a more competent personnel .
July 2021 by Amanda Wildman
Very helpful shame the customer service at Northampton is not as good
September 2020 by Julie Springate
Great accessible place, nice showroom, lovely and very helpful staff
September 2020 by Richard Moreau-Smith
Not a Wickes store just kitchen and bathroom shop. Waisted my time going there.
April 2019 by Roger Wing
Got most items you require but at a premium.cost Pond shop sells many of same lines
February 2019 by Julian Harrigan
Good but high end
November 2018 by Moon Darkness
No idea why people moan about the fact that this is not a building supply shop. If they perhaps check online first then they can avoid disappointment. Not every shop can serve needs of all, or not?
