Supermarkets in Warwick, Warwickshire

“I arrived a little after 8pm after mistakenly remembering the business hours, store closes at 8pm folks. However, Rosie who was the manager was very kind and allowed me in to very quickly use the bathroom even though their last customer was just leaving. Very friendly staff and went above and beyond! Thanks Rosie!”

“For a supermarket visit it was very good. I found nearly everything I needed. Very clean, wide isles, quite peaceful considering the time of day. The lady on the till was very helpful land cheerful. I have been in a number of times now and have always received excellent service.”

“I like this shop, but it doesn’t like customers!!Seriously understocked. Staff appear to unhappy (one is quite rude and keeps talking on the radio whilst serving!). I believe this shop is suffering from higher (above store level) management issues. Those managers, I believe, have forgotten the importance of customer service and that begins with looking after your staff.Happy staff means all they can do is done better.Help the staff by providing the stock.I’ve started taking some of my money to Sainsbury’s. It’s cheaper and the product is on the shelves.Some of the staff here are fantastic (most are great), but I believe they are run down by a difficult to work in system that’s putting the customer against them, which is not fair.Please tell me I’m wrong…You cannot sell what isn’t on the shelf.I really like the wider aisles that gives an airy feel.I also like the use of the self serve unpacked food, but without any decent container or bag to use, I haven’t used them in a while. (Those cheap appear bags are pointless).Maybe you could sell some environmentally friendly reusable containers (ready to go)? FYI: the containers you do sell will need washing and can we use them; before we paid? I recommend a re-think to make this more suitable to customers.It’s a shame the shop is being let down. The reward scheme seems good, but the prices are really really high to begin with, so unsure if I’m actually saving.Another bug bear for me - the same item is often for sale on different shelves, sometimes at different prices!! Apparently this planning done in an office somewhere… let the store manager’s manage the store, they know best what customers want, your software isn’t good enough..It’s just my opinion based on my personal experience of the last near 12 months of using this store…. It just like the massively overpriced Shell garage, I’m being encouraged to go out the village to spend money.Edit:I have spoken with the temp manager Gary (who also manages another store). He understands the issues with the store and is working with the store staff and senior managers to make improvements. It may take a month or 3. One star added for his communication and time given to explain and converse about the issues present.”

“I just wanted to share and congratulate the team at Cressida Close for your excellent service and customer care during these current times. All of the staff have been outstanding. Keep up the great work it really means a lot to the Warwick Gates community ?”

“I usually visit every day and the staff there is always friendly and helpful! The shop is always tidy and clean, probably run by great management! Also has gluten free range and cow milk alternatives like almond milk.”

“This is a large tesco with plenty of parking outside.Inside, there is a sit down Costa coffee shop, along with a goulds barber and a timpsons.This tesco is no different from any of the other tescos you might visit. It has good quality products at competitive prices.The store is clean and well organised and the staff are all very friendly.”

“I just popped into my local Sainsbury on Coton End to pick up a few bits. There was a short queue outside that led onto the car park. A staff member asked politely if people would queue along the path along the store for safety. One man refused saying the cars could see him so whats the problem ! The manager was called and everyone except this one individual compiled. I was now in the store when this man barged in throwing goods in his bag, not a basket shouting he was shopping for an elderly person so they could not stop him. The police were called but he left leaving the manager in tears after his aggressive torrent of abuse. The lady who served me said they experience this type of abuse everyday, this is unacceptable and as with all our other key workers shop assistants should be applauded for keeping our shops open in spite of the behaviour they have to endure by some of the general public. I hope this man feels ashamed of himself and has the desensy to apologise. Stay safe people but also be respectful and kind to all those keeping this community going.”

“The stage here are the best customer service Ive ever had they sorted out the best offers for me, packed my shopping away in my bags for me and even helped me fill my air up in my tyres and the coffee is just so addictive ”