March 2024 by NBQ
Outstanding customer service. All staff member go that extra mile!
February 2024 by Stripes
Terrible. Change in management and a once wonderful garage and their customer service, has gone downhill massively. Money has been taken yet the fault not rectified.My husband?s been a customer for years but he?s had nothing but issues since November/December trying to get a fault fixed on his car. Multiple incorrect quotes were given, after multiple phone calls chasing. When he finally got what we thought was the correct quote, they messed up the appointment times so my husband had to make multiple journeys before finally being seen. After all this, and paying the invoice, the fault is still there! Now the garage are not responding. Head office have been contacted and they have not responded either. Very questionable practices. Go to Warringtons.
February 2024 by Susan O'Callaghan
Efficient polite service
November 2023 by Chris Holloway
Avoid at all costs for tyre repairs?.. Unless you have plenty of money to waste as this garage are rip off merchants! I approached this garage as my normal garage was shut. I asked them to check and fix my slow puncher as I was sure it was for the fact the tyre had not been sealed to the alloy wheel. (Not by this garage or my normal garage as it was a new car) I was told that to investigate and fix they would charge me £30! The manager who I had spoken to firstly started rambling on telling me all the reasons as to why he couldn?t look at it there and then when all he needed to say was we are too busy. Then when I enquired about how much it would cost I had to double check with him that it was £30 as if anyone has had this problem then you will know it takes 15-20 minutes to check, clean the alloy and then re seal it. Again the manager rambled on about how it was going to take 30 minutes and how he should be charging me £35 as they charge £70 an hour? since when do tyre garages charge by the hour?? Strangely I walked away and went another day to my normal garage this took them 15 minutes and I was charged £15 as this went by my car tyre size 15? and not by the hour.
November 2023 by Charlotte Cunnington
Absolutely appalled by the service here at Pro Tyre. Lack of communication and inappropriate language being said around the customers. Customers cars being sped around the workshop with no disrespect. I would hugely NOT recommend this garage.
November 2023 by Vicky Bartlett
Had my car serviced & MOT'ed. There was a lack of paperwork confirming what had been carried out as part of the service & what the advisory items were (despite getting a phone call with a list of things that they advised needed attention).
October 2023 by Paula B
I had to get a service and MOT , easy and friendly to deal with. I was very stressed as I was running late and they were very kind. Car all done. Efficient and pleasant service .
September 2023 by Warwickshire Biker
Despite mixed reviews I booked asame day air conditioning recon at the Warwick store. I was greeted by Mercedes who also undertook the work on my car. All went well and I was quickly on my way with super cool aircon. Mercedes was busy working on my car, answering the phone and dealing with arriving customers. She dealt with it all well. I wonder if some more staff at the location would help the team.
July 2023 by Paul F
Change of branding but poor counter service. I have been using them for years and have put on great reviews. Went in today with a slow leak. Arrived as opening. Young girl on the counter made no eye contact, no smile at all and was programmed to not think outside the box. Advising I had a train to catch for London this morning and wouldn't be back until Friday was told the earliest tyre repair would be midday. There was not a car in sight and the 4 bays were empty with 2 staff. I then asked if the car could be left and picked up early weds morning. No because we need the bays. I then booked it in for Sat. Again no smile just information given ie the earliest is 10.30am. I asked if they could put some air in the tyre and the staff inside the workshop were great. Choose carefully who is in front of the customer as will look to go elsewhere if this occurs again.
July 2023 by Jonathan Steyfkens
Went for tpms sensor issue, was sorted quickly but they did not do the correct relearning process for the sensors. Ended up ordering cheap tool from Amazon to do it myself
July 2023 by Chris Rann
Booked in for 9 am as a waiting customer, an hour and a half later the car hadn't moved. I had another appointment so I had to leave. I now have the gargantuan task of getting my online card payment back. Not a pleasant experience for a potential new customer ?
July 2023 by L. M.
Ordered tyres,paid and booked via Asda tyres.Went at scheduled time to get fitted, but they couldn't find order,booking.Slot been book on at 9:30 but everything there is a huge lie,long waiting....Won't be using again
June 2023 by Jack Heath
Really happy with Protyre and the service that I received! I managed to book an MOT test online for the following day. It failed on some minor things but Mercedes managed to fit me in the next day, I was allowed me to drop the car off 30 minutes before opening times because I needed to sleep after my night shift! I asked her not to phone me until 15:00 so I could get some sleep which was very much appreciated! Great service and reasonable prices for the work carried out. Mercedes was professional, friendly and really helpful. Thank you Mercedes and thank you Protyre!
June 2023 by James Sinkinson
Ordered via Blackcircles for the tyres with Protyre fitting. On collection, the finish wasn't great with excess lubricant over the alloys. The tyre pressure was over 10psi the manufacturer recommended level so had to correct.
June 2023 by Kirsty Bilson
I ordered and paid for two new tyres from Asda Tyres (reasonable price too) and to be fitted at protyre because my dad has never had a problem. Anyways me and my dad turned up for my time slot and they too (like others have had) couldn't find my order, so I phoned Asda tyres who found my order, phoned on my behalf and still didn't get anywhere with them either.Please don't use protyre to get your tyres done, as they will have no "recollection" of your order!!