February 2024 by Hannah Wild
A large store was well stocked and clean. The ground floor is laid out in a strange way. You can go in on one street and come out on the other side on another street.
June 2023 by Steve Lyons
There is always a shortage of staff here. It must be a company policy.
September 2022 by LF Whitehouse
We all take this wonderful shop for granted. This week I?ve received exceptional customer support. Also, the shop is beautifully presented, the staff are super helpful and the shop is very well stocked. Thankyou Martin for looking after the King Edward?s School handbook we left behind. Your calm, kind way on the phone is admirable. Old school customer care.
August 2022 by Maxidion
No one attending either till for 10 minutes. Goodbye
August 2022 by Louise Fardon Whitehouse
We all take this wonderful shop for granted. This week I?ve received exceptional customer support. Also, the shop is beautifully presented, the staff are super helpful and the shop is very well stocked. Thankyou Martin for looking after the King Edward?s School handbook we left behind. Your calm, kind way on the phone is admirable. Old school customer care.
August 2019 by sebastian wilkins
Poor service, feels very old and dated, constantly promoting us to take up special offers even on self serve...
July 2019 by David Maisey
Quick efficient service
June 2019 by eric saunders
best selection of magazines.
May 2019 by Dave B
popped in while visiting Stratford upon Avon... wherever you go there is a whsmith.. what would we do without you :-))
April 2019 by Stephen Lyons
Poor service but it's not the fault of the staff; they do their best. Like many big chains staff levels are cut to the bone and it can take an age to get served here sometimes!
January 2019 by Knight 1
I came to purchase a lens cleaner but its only available online, I had to travel out of town to get one.
January 2019 by Alwyn Pate
Dated not good for offers etc
December 2018 by Robert Whitelaw
It's a good shop 4 bargains
October 2018 by James Morrison
Most of the time i need to really search for stuff thats just come out rather than it sitting out in front for yhe customers to find
July 2018 by Jennifer F.
Awful!!!!! We went in on Sunday morning to buy a couple of magazines for our children, the customer service was atrocious! As my children chose their magazine, my husband and I were literally stared at by a male member of staff then when I looked around he shook his head and continued working. He then barged past a few mins later and I asked what the issue was and he proceeded to say how annoying it is when people mess up the magazines!? I was shocked. We had definitely not messed them up at all, my daughter had actually asked for help to put a magazine back in the right place. This person is in the wrong job and WHSmith need to carry out better customer service training, I have never been spoken to like that, and just for browsing magazines, awful!