November 2023 by Amy Michelle
few days ago i visited the store whilst on a day trip to stratford, i met two lovely girls (grace + ellen) who were extremely friendly as soon as i walked in, i?ve heard lush stores have very friendly and helpful staff but people walking up to me and asking me things usually gives me anxiety but i didn?t have that feeling with these girls, they were so comforting and helpful. they both took the time to listen to what i had to say about my own skin + preferences then suggested products and thoroughly explained them to help find what would benefit me. i left with ultrabland facial cleanser (which has worked for me amazingly, first time using a cleanser like this and it?s been absolutely gorgeous), beauty sleep face and body mask (which has left my skin feeling gorgeous and smelt like heaven), grease lighting spot treatment (which helped with my breakout literally overnight, never used any spot treatment that has worked this quickly and not dried out my skin) and plaque sabbath toothpaste jelly (absolutely loving that too, not used to a jelly toothpaste but i?m enjoying it alot!) - so not only did i leave with amazing products but a smile on my face too, grace and ellen made my day by taking the time to listen to what my skin needed. amazing first time at lush and i hope to visit this store again. hope you guys see this! thank you so much for being your lovely selves much love and best wishes to you both
November 2023 by Aky Sandhu
Avoid like the plague! Popped in with my 9 year old son for some bath bombs which would be suitable for a boy! However this imbecile who I wasn?t even asking for help charges over and tries to ram his woke opinion down my throat infront of my son! I get we live in a society where people have their own opinions but my son is a BOY and will be treated like a Boy! For the inappropriate behaviour from this ?man? who made my son uncomfortable will not ever be ok!Management at lush offered 2 bath bombs as a form of compensation! I told them to shove them where the sun doesn?t shine!This country is a state because of deluded people who work for this company!I?d like to know which toilet this ?MAN? usesBecause god help the world otherwise.#boycottLUSHResponse?Utter lies to make yourselves look like the innocent party!Don?t forget that the customer is always right!Your goodwill gesture was pathetic!Yes this country is a state because of people like you!Enjoy your bath bombs and your woke opinions
October 2023 by Elisha Harris
Unfortunately didn?t catch the name of the lovely member of staff today (25/09 around midday). They were very friendly and helpful. He was especially informative about the charity pots which I appreciated. Brightened my day a little.
October 2023 by emi r
Didn?t catch the member staffs name, but came in just before closing was very lovely. Tried out the snow fairy body lotion and fairy dust. Just want him to know his customer service is very much appreciated.
September 2023 by Leona (Leonela)
Becka was wonderful and helpful. I explained I needed a perfume for a special occasion and she was attentive and congratulated me. (Another well known high street perfume store assistant didn't acknowledge the fact at all). Becka helped me find a lovely perfume, was patient and suggested some samples of body scrub and shower gel too, which will compliment the scent I chose for my special day. Thank you Becka! I'll be back when I run out.
August 2023 by Phoebe Smith
Mayia helped me choose some products today. She was very calm and welcoming, the interaction didn?t feel forced or overwhelming and really helped me understand what the best product for my hair and body are. A lovely experience and excited to use my new products.
July 2023 by kerry galagedera
Mayia was a brilliant party host so patient with the girls and really related to them. Would highly recommend. Thank you
July 2023 by Kiley Hykin
Mayia did an amazing job at hosting my daughter?s 11th birthday party. She entertained the girls with enthusiasm and good knowledge of the products.
June 2023 by Kaitlin Eyles
Went in for a browse with my aunt, was approached by a lovely man who was very helpful and also knowledgeable of every product in the store, down to the point of how the scents affect your mood! Will definitely be returning soon to purchase some perfumes. We didn?t catch your name but thank you for your time and the freebie, we really appreciate it!
June 2023 by K M
Mayia hosted my daughter's 10th birthday party. She was such a fab host, patient and fun! I'd highly recommend the kids creative party and the brilliant host who entertained us all! X
May 2023 by Helen Rote
My Daughter had a Lush Party for her 11th Birthday last Saturday! despite the town center being closed to traffic for the Shakespeare's Birthday celebration's which made us late, this was absolutely no problem for the lovely Manager Emma and Zoe who was our party host! there were four girls at the party, they made Face masks and lip scrubs and bath bombs! Zoe was brilliant, she made it fun and informative, lots of gorgeous Lush goodies to take home after the party! Highly recommend Thank you
May 2023 by Kristina Jo
Lovely girls. So helpful and knowledgeable. My partner hates these places but was pleasantly sprised! now when we are in Stratford we will defo be going to this store rather than our local one. Thank you so much ladies ?
April 2023 by Lucy Bell
I was very lucky to walk in at a quiet time. Both members of staff were very lovely and keen to help me pick some bath bombs for me. I ended up going for a giant mario limited edition bath bomb cube. You can smash the bomb into reasonable bath bomb portions and get a different scent with each bomb. Also comes with a different scented soap with each cube. Absolute bargain! Thank you again for helping me find my favourite scents. ??
April 2023 by Andrea Koci
Thank you to Zoe O for a fabulous 13th Birthday treat for my daughter and her friends, they had such a great time
April 2023 by Ellie Walker
I had an absolutely amazing experience in Stratford Lush today, I am very indecisive when it comes to absolutely anything and I'm always quite anxious about buying new products due to having quite sensitive skin. Maya was so so so helpful, she gave me great advice and even some samples which she went out of her way to print the ingredients out for! I really appreciated her being so understanding and willing to help, if employee of the month is a thing she deserves it and more!Thanks Maya, I'll see you next week when I buy all the bigger sizes of the samples!
