March 2023 by Saira Naveed
Thanks Farhana for your kind help I feel very confident to come to Farhana for any banking problem I know she resolve it quick.
February 2023 by Gosia Pluta
Professional service
January 2023 by ???????? ?
Terrible Bank Branch. I am a refugee from Ukraine, I previously made an appointment for 10.30, but due to the long journey and waiting for documents at the post office. I arrived at 10.40 and was told that I was late and they would not be able to open an account for me. The woman told me this for 15 minutes. Instead of doing your job in 5 minutes!!!! Shame on the bank
June 2022 by ???
Dad attempted to make a transfer to another account under his name got flagged as suspicious and his login credentials got suspended. Called fraud team the other day trying to solve the issue, waited roughly 40 mins and got told to come to the branch to show an ID in order to unblock the account. Came to branch, Amber took our case and called fraud team again all three of us waited in the room for another 40 to 50 mins just waiting for someone to pick up the call. Honestly the branch service is really nice here in SAV and the staff are attentive, professional and kind yet Fraud team is really the most reluctant factor for us to keep banking with Lloyds. Typical scenario which one department drags the whole corporation behind, such a shame.
June 2022 by Scarlet Reeves
The loveliest staff I have ever met at a bank. I had to get some money exchanged for my first holiday abroad and the two women I spoke to were so kind and helpful. I had a really pleasant conversation with them and they made me feel welcome and comfortable. I would give 6 stars if I could
February 2022 by Nick Davies
Absolutely shocking customer service and appalling online services, it's taken me almost 6 months to try to resolve a change of address!I moved address 6 months ago and changed my passport, drivers licence, First Direct and store cards online with no issue. However you cannot do this online with Lloyds, they tell you to download the App, which I did then it came up with an error message saying it was unable to do it because of a technical error "Sorry, we're having technical problems..." (tried logging in and out all morning). So I called in, after 10 minutes holding I spoke to an advisor who said they didn't have the level of security to change my address and I need to call from the App (Lloyds are happy to bounce their clients away at each point of contact, rather than deal with the issue), so I asked to speak to a manager, which he said "There's no point they'll only tell you what I told you!" and I had to ask 3 times. The lady did eventually take my complaint, the whole thing took me over an hour, shocking customer service!I'm also with First Direct, who were so easy to deal with and so helpful, I'll be closing my Lloyds account once they've dealt with my complaint.
August 2021 by Stuart Marshall
Called in at this branch on 26/7/21 after having problems using my credit card.I was met at the door by a polite young man and guided to someone who could possibly help me.After a very short wait I was taken to a more private area where another member of staff made a phonecall to a customer service centre.Problem resolved after 20minutes or so, very pleased (and relieved).Thanks to all involved.
September 2020 by B
I find them very good . What more can they do.There's no pleasing some people.
September 2019 by Stephen Lyons
Only used this place once and the ATM ate my card. When I complained, anyone would have thought that I had attempted to rob the gold vault at the Bank of England!! Building: 10 out of 10. Service: 1 out of 10.
June 2019 by Reyer Gerritsen
Thank you for the help I got this morning from a lovely employee by exchanging some old money
September 2018 by Jork Leonhardt
Die Lloyds Bank in Stratford-in-Avon ist sieht im Zentrum gehen, in Laufentfernung zum Geburtshaus von William Shakespeare. Das Personal ist hilfsbereit. Es gibt direkt im Eingangsbereich zwei Geldautomaten, an denen auch von internationalen Kreditkarten angeboten werden kann.
June 2018 by Louie R
Good bank but sometimes queues are long
September 2017 by harjinder dhasee
Always helpful great staff
September 2017 by Millie Godfrey
Closes way to early
July 2017 by Ben P
Friendly. Crucially, the bank that finally approved us for a mortgage!
