July 2023 by Kathy Stevens
I am just so glad to never have to deal with Halifax again. My late grandmother banked with them and they have been a nightmare every step of the way. Due to another illness and death in the family, when she was still alive and had dementia, I had to try to get around a lot of bureaucracy in order to get access to her account and continue paying her care fees. I kept getting opposing instructions on the phone and in branch, being told I needed to provide A, B and C, and when I followed the instructions to the letter, being told 'No'. It got so bad, and I hadn't been able to pay her fees for 4 months, that I burst into tears in the Stratford-upon-Avon branch. Then, and only then, did they help me. They put me in a side room, from where I called their helpline again, and the woman on the phone asked to be handed over to the branch staff member, and she basically told her what her job is, and that she could help me. It was so embarrassing and stressful. It was a year ago and I still think about it.My dad then died two months before his mother, my gran. Dealing with Dad's bank, Lloyd's, following this, was a pleasure. For gran, I followed the Halifax bereavement protocol and waited the 6 months for probate to come through. Lloyd's didn't need this incidentally, it was enough that I was only next of kin, sole beneficiary, and that probate was in progress. When I finally took gran's probate document into the Stratford-upon-Avon Halifax branch a couple of weeks ago, the woman was so cold and rude, which I've learnt is normal for Halifax staff. So different from Lloyd's (Dad's bank), Natwest and Coventry Building Society (mine). She said, 'Well obviously I can't just give you the money now,' and it was such an odd thing to say, and it made me feel like I'd done something wrong just by going in with the requested document and asking 'what next?' Next to me was a very stressed woman who was trying to get help with her bankruptcy, having been sent there with a script of what to say. They kept asking her questions she didn't understand and she was getting more and more upset and humiliated, with all the waiting customers hearing the conversation in full. I thought, 'Yeah, sounds about right.'There's so much more I could say, but it's complicated to explain and I don't want this to go on forever. The basic take-away is that I have had to deal with a lot of stressful stuff and family bereavement in the last year, and Halifax have actively made it worse at every turn.When I think I won't ever have to go through those doors and be greeted by another cold, unkind, unhelpful person, it is a good feeling.
December 2022 by alice Southall-Webb
doesnt have convenient opening times for anyone
August 2022 by Tom Arnoult
Needed help cashing a cheque today. Was supported by an extremely attentive and helpful member of staff, who showed me through the process. I also needed to change my pin and was given the option to get this sorted in store as opposed to just being told to use the app/online customer service like some branches push for. Great, friendly customer service and miles easier than using online banking/customer support lines that take hours to sort the most basic of tasks.
August 2022 by T
Needed help cashing a cheque today. Was supported by an extremely attentive and helpful member of staff, who showed me through the process. I also needed to change my pin and was given the option to get this sorted in store as opposed to just being told to use the app/online customer service like some branches push for. Great, friendly customer service and miles easier than using online banking/customer support lines that take hours to sort the most basic of tasks.
July 2022 by Jill Stevens
Absolutely could not believe it.Staff could not help me. Told me to ring someone up,,,,This Bank has gone down big time.And Opening Hours not good.Used to be a brilliant Bank & very helpful not any more, Very Sad
October 2021 by Neil Clarke
Appalling service. Had to wait for ages while the counter staff chatted. One seemed to be fiddling around while the other served customers slowly, you would have thought both would get the queue down.Requested a transfer for a house purchase and was assured payment would be on time. The payment was never made, deadline missed, solicitors angry and no one would pick up the phone. Avoid at all costs. If you're with Halifax choose another branch. We've been banking with Halifax for years and when we needed them most they let us down. Awful experience. Fortunately online support and another branch came through for us. Halifax you need to sort Stratford out!
July 2021 by Janis Williams
Service is absolutely dire - the difficulty in opening an account for my father with a power of attorney was so involved I finally decided to go elsewhere. I had already opened accounts at the Coventry and Santander, a process at both was a smooth as silk - the Halifax kept asking for additional proof of residence for my father, who is 91, a copy of an invoice from the care home and letter (undated) confirming he resided there was not enough. So after 4 attempts I decided that enough was enough and decided to go elsewhere. if I could give a minus score I would as 1 star is way too high.
July 2021 by William Evans
Can only agree with the opening hours, not good. Seem to me they just want you to move to telephone/online banking.
July 2021 by John For
Not open on a Saturday morning?No sign on the window to say open ending times either.Unable to pay and cash savings in and cannot do this in the week as I?m working.No longer the service provided a few years ago
July 2021 by andy hendin
Change the times online says your open sat but your not waisted my time
January 2020 by COLIN TODD
Convenient when in town shopping, andA.T.M.s availiable out of hours.
February 2019 by Joe Rogers
They are open less hours which do not suit working people
June 2017 by Wasiullah Shinwari
Always been helpful and polite.
February 2017 by Tom Smalley
Don't care and won't take ownership of a problem. Possibly the worst branch I've dealt with in many years. Staff have pasted on smiles with an overall view on life of "don't care, it's someone else's problem." Told information completely different to telephone banking and when requesting call backs they simply don't happen.
February 2017 by John Davies
Used them for years but found better options for savings
