September 2025 by Justin Green
Took my vehicle into for what I suspected was a wheel bearing that needed replacing.
Turns out that there were 2 wheel nuts left loose by a tyre company a couple of weeks before ?
Halfords tightened everything up and did so free of charge.
Lucy on reception was a star
I?d give 6 stars if I could. Brilliant ?
September 2025 by Patricia Berry
Halfords are trustworthy and efficient.
August 2025 by Barrie
Great customer service and quality. Excellent online discounts.
August 2025 by Deb Wheeler
Very efficient booking service for MOT. Friendly, helpful staff, job done punctually . Good communication. A very professional operation.
August 2025 by Redders
Great service , helpful staff ?
July 2025 by Gaius Primus
Booked in for an engine diagnostic that took place last week after my car reported a major engine malfunction. Lucy was very helpful and handled the booking on all accounts. The diagnostic was carried out on the morning and they were back in touch quickly that day. Unfortunately the diagnostic was not able to ascertain the problem, but they recommended me a local specialist that fit the symptoms of my issues, and did not charge for the appointment. I followed their advice, and I am back on the road this week. Very thankful for their great customer service, and ability to put me in the right direction.
July 2025 by Asa Rihal
They always take time to listen and help. I would definitely recommend.
July 2025 by Hattie de Sa
Lucy was great, as well as the whole experience. Very helpful and recommended.
July 2025 by Lewis
Used this brand for a lot of work and the staff always go above and beyond - really appreciate the help!
June 2025 by Stephanie Day
Very efficient, staff were friendly and and helpful.
June 2025 by Renjith R S
Very good and friendly
June 2025 by Elizabeth Wood
Terrible customer service from this place. I took the risk of going here for a full service and mot and I was in shock of actually how bad it is here. The service was not carried out properly costing over £220 and nothing replaced and nothing completed. The day before it was booked I had a call from the receptionist to say they can?t do the Mot in house and i would have to go elsewhere? I was so upset as I have never chosen halfords before for servicing or anything other than tyres and this alone was a let down. The fact that a garage like Halfords doesn?t have the right equipment to do a mot shocks me as upon arrival for my service there was a lot of cars booked in.
Once again as a female driver I was lied to and quoted almost £1000 for fixtures to my car that were not necessary. I have had a second opinion and the filters weren?t changed, nothing checked in my car and the repairs needed would cost me maximum £200 everywhere else.
I raised the issue to customer service and yet again no response. This has now been raised to Regional managers as the staff at this halfords have refused to help and sort this issue where they have lied about completing a service.
My advice to anyone is TO CHECK YOUR CAR if you have had a ?service? here. My guess is that they do this often to try and make money.
Not a happy customer at all.
June 2025 by Thomas Matthews
Poor organisation, bookings moved and they couldn't complete the work.
Was called with a story about my car being booked in for another date and it needed to be moved. When I dropped the car off they clarified the work was only for rear break pads and disc's however I had booked and quoted for front and rears. They had the car for the majority of the day and in the afternoon called to say they couldn't change them as needed more up to date equipment.
Update - score changed from 1 to 3 as when called to complain and see what could be done, a free MOT was offered.
May 2025 by Kerry Beckingsale
Huge gratitude to the team who went out of their way to resolve my car issues on a bank holiday when no one else could help. So rare to find such a ?can do? attitude these days. Thanks again.
May 2025 by Gareth Kendall
If you need a tyre change you?ll be fine, anything else, avoid.
Took my car to be serviced at this branch. Engine light came on en route and explained this when handing the keys over.
Had a call later in the day; cars ready and all is fine, few advisories. When picking up the keys was told that the service light was still on as they couldn?t switch it off cos the engine light was on. They explained that they ran a diagnostics check and it said there was no fault.
Drive about a mile away and car stalls and won?t restart. Called AA and they ran a diagnostics check and it shows 5 major faults in an hour after saying the car?s fine. When it clearly wasn?t safe to drive!
I did manage to get through to the garage and the lady was extremely concerned, apologetic and offered a refund.
Few days later, no refund or explanation. I called customer service and explained to them what happened. They said a refund will be processed and to pass on any pictures and it will be passed on higher. I?m still waiting to hear back from customer services.
I have no car, no refund (twice being promised) and no communication.
Shocking levels on ineptitude and incompetence.
