March 2024 by Jon Parsons
Ordered and prepaid online - tyres fitted quickly - good experience!
January 2024 by Derek Osborne
Took my cars 2 front tyres off to change, but then found out they had ordered 15 inch and not the correct 16 inch. Then tried to charge me £20 extra to fit correct size ones. After some discussion they waived the extra charge. Having said that tyres were fitted very quickly.
January 2024 by Rob Goode
Good value and service for basic car servicing and tyres.
January 2024 by Liz Burley
Booked in with Asda tyres as Southam Tyres showed 3 available slots the next day. Recived a phone call to telling me they were 'too busy' for my order the following day. I asked when they could fit it in and was told they couldn't that week! The man I spoke to then got angry and shouted at me that 'Asda don't have access to our diary their system is ridiculous' which simply isn't true (I was kindly rebooked into a different garage by Asda straight away after explaining). Im actually shocked that I was shouted at and belittled for wanting to use their business. It was an upsetting and stressful start to the day. Moreover my second car needs 4 new tyres business they will now miss out on. Avoid!
December 2023 by Tracey Hudson
Electric home pump wasn't pumping up the tyre. Didn't know if a valve issue. Friendly staff fitted me in despite so close to Christmas and inflated all the tyres, including the difficult one and wished ys a happy Christmas. Thank you.
December 2023 by Callum Barton
Booked on Asda tyres to have tyres fitted. Turned up on the day of fitting and was told they had no spaces that day for fitting.Offered me no real alternative other than leaving my car there for a whole day the week after.Overall very poor and not my fault they can't organise their dairy.
December 2023 by Teresa T
Took my car here to get two new tyres. Since I collected my car on the same day, I noticed that my wheel alignment was off whereas it was fine before I took it to Southam Tyres. Tried to call and explain the situation, to see if they would have a look at it and was immediately and aggressively told that it was not caused by them, that there must be something wrong with my car and that I'll need to book it in with them again at an additional cost.The only thing wrong with my car is what Southam Tyres has done to it and won't own up to it. I had heard bad things prior taking my car here and read the bad reviews, but thought I'd give all of that the benefit of the doubt - clearly I shouldn't have!If you want to take your car to a garage, where they do the work and cause more issues for you - then take your vehicle to Southam Rip Off Tyres. If you want to take your car to a decent, honest garage - you're better off going anywhere else but here.
November 2023 by James McKeown
Good service and speedy turnaround!
November 2023 by Jessica Roberts
Really upsetting customer service, I work for JLR retailers and service centres and I couldn't dream of making a customer feel the way I've been made to feel today. Very poor service by Ray on reception. I was firstly spoken to in a harsh manner when dropping off my car, which I put down to the retailer being busy.. However I was just asking for a rough time frame due to being stuck in Southam whilst my service was completed due to no public transport back to my home. I received a call after around an hour due to the fact the team could not open my bonnet.. I was laughed at for asking what issues they were experiencing and trying to help over the phone, I confirmed I have never had an issue with my bonnet and I open it every week to check my oil. I was told they won't be able to open the bonnet and I'd need to return to collect the car if they couldn't open it, I was belittled and told that the staff have years of experience and nothing I could say would help, I put the phone down as I felt the tone of this conversation was confrontational. Ray then called back and had calmed down at this point and was a lot nicer. The team managed to get my bonnet open and completed my service, I was sold two new tyres and wheel alignment and a replacement back window wiper and brake fluid change. I was told my car would need to be investigated for an oil leak.. but it was just an oil spill which I was aware of. I headed back to wait for my car after afew hours and sat in reception to wait and overhead a professional conversation which in all honesty didn't need to happen in front of a customer.
October 2023 by Kevan Croft
Great service , friendly staff.
October 2023 by Tina Spencer
Outstanding customer services - special thanks to Ray.I would highly recommend southam tyres. They explain everything so well.
September 2023 by Richard Watts
Very helpful in a timely manner, having been dropped off there by the AA. Great service. Thanks again. ?
September 2023 by Jonathan B
Open on the Bank Holiday Monday. Good service. Reasonable price. Friendly staff.
September 2023 by Ian Bentley
Very helpful! what ever the workshop and front desk staff are paid it's not enough they deserve more!
August 2023 by Neil Osullivan
Shocking service so called manager ray has a shocking Attitude will not use this place again
