October 2023 by Pete Lewry
Just been to use the car wash and chose the cheapest wash.Drove the car in and the wash started. The brushes moved onto the car, got as far as the bottom of the windscreen and then returned to their starting position and the lights came on to me to drive out.Went back into the shop and explained, and the guy there said that?s what you get for the cheapest wash!I explained that any wash should at least wash the car and then requested a new wash code. He gave me a code which I went and put it in the car wash only to find it was exactly the same code he?d given before.I went back into the shop and found that he knew it was the same code and that it wouldn?t work, so I?ve got no idea why he gave it to me. I then requested a refund but he didn?t have authority to refund me and so I?ve now got to return at sometime to get a manager who can refund me.The option of a refund should always be available if the service provided isn?t good enough, and the staff need to be trained so that they can do their job.It?s not often you find a situation as ridiculous as this. Sort yourselves out Shell.
August 2023 by Sam Hedges
The store was well stocked and the staff were very helpful, Kirsty took the time to help me with the shell go+ app.Positive experience
July 2023 by Mudassar Shah
Great customer service, well stocked and most importantly a toilet that?s in order!!
April 2023 by Mrs ?LollyLou? LollyLou
I use this petrol station all the time for fuel and usually the staff members are polite enough. Although today I encountered a particularly unpleasant member of staff. When I tried to redeem some winning scratch cards ( purchased here) he couldn?t be more unhelpful! It was only a few pounds winnings and the look of distain on his face was very obvious. Mumbling that he couldn?t cash some because they didn?t have a number?? I could understand if it was busy but it was very quiet. Why bother selling scratch cards if it?s too much effort for your staff to deal with?
April 2023 by Stephen Jones
A clean service station selling essentials as well as fuel.
March 2023 by Tom O
The electric charging points have been in progress for about 6 months and still not installed. There are two car washers and it is very rare that either of them is working.Update: The jet wash is working, but you can't pay to use it. You can however pay for the main car wash, but that isn't working.
March 2023 by Shain Allen
Nice enough staff and an adequate range of groceries inside. My gripe here is the carwash. Not working now for, I think 4weeks, but might be longer. Always seems to be on the blink. What's funny is that you look through the reviews and carwash not working appears last year, 3 years ago etc. Shell, you have a captive audience in Southam. There is no other carwash. You are the only one. You could make a fortune if you get it fixed!!!
March 2023 by Alistair
Good place to fuel up, big range of goods on sale
October 2022 by Cavit Aktepe
The jet wash is still not working. Please provide a vacuum and working jet wash.
September 2022 by sanjay sundaresh
I am really unhappy with their returns policy. I purchased jump leads from the station and paid contactless. Since I no longer needed the product, I visited the station back to return them but they did not accept to return. Their excuse was that the seal on the packaging is different to others on shelf. I work part time in a petrol station for last 5 years and I have never heard of a policy as such.
September 2022 by Mark Davis
A member of staff Just embarrassed a 19 year old girl in front of everyone not giving time to transfer money from saving account to pay or phone her dad. Disgusting service he shouldn't be working there.Thank you to the kind man who paid for her still some generosity in the world.
June 2022 by Alin Dinu
It's ok
May 2022 by Mica Eadon
doesn?t feel like 24 hour, 3 times stood there and nobody comes to the window, buzzed and knocked
January 2022 by Roby
I stopped to charged my car at the pod station, at the price of 0.45p each Kw/h. After having charged for about 12.5 kw the cost displayed on the pod was £6 and something but on my bank account they charged me £20. I've tried to call them, nobody answered the phone...Good luck
September 2021 by martin brown
My wife and I were verbally attacked by a member of the public who claimed to be waiting for the tyre inflator he was very aggressive and was trying to bully us off the machine when my wife went in store to get a member of staff to help us. The member of staff did nothing at all to help and was utterly useless will not be going there again. We have reported the whole incident to the police as we were very shaken up by the whole incident.
