February 2024 by A M
If I could write a review without a star I would do it, but as a pity I am sending you 1 star which you do not deserve... very aggressive, impudent and misunderstood people..
January 2024 by Jessica Montague
There needs to be an option for zero stars. Lazy, incompetent property managers. Rude and aggressive staff. Stay well away. So many other options in rugby, every single one would be better than Thornton's.
January 2023 by Sime Adrian
Best agency
April 2022 by Clive Jones
Sold my mums flat, great service. Bit more expensive than i would have liked. But sold.
October 2021 by Thomas Barlow
If I could give them no stars I would. Absolute worst estate agents I've ever dealt with. Unprofessional rude and waste of time. Save your money and go elsewhere! Not worth your time or energy! Bad awful company!I'd you do happen to use this agent stay clear of Greg! He is nothing but an abusive bully! Stay clear.
October 2021 by Harry Malabro
My daughter in law had the unfortunate time of dealing with these agents, moving out on her own she needed support and got none! Instead she was not helped in any way by these agents when she needed it and was verbally abused on numerous occasions by a male agent. This male agent should not be working with the public. The things they think they can get away with because they're " estate agents" is absolutely ridiculous!I would not wish this service on anyone. She has a lot of proof and is taking it further with the relevant legislation.I'm writing this review to warn all the parents out there, avoid this agents for your children's sake, they will not be treated fairly and its so upsetting!I will do everything to support her through this and honestly just AVOID!!
September 2021 by K. ?Raven? A.
Best agency in Rugby. Super helpful, always there for us. We didn't had to wait a second to get our heating unit fixed when it broke down. Greg is always going above and beyond to keep the tenants happy. 10/5!
May 2021 by Raven Yrael
Best agency in Rugby. Super helpful, always there for us. We didn't had to wait a second to get our heating unit fixed when it broke down. Greg is always going above and beyond to keep the tenants happy. 10/5!
January 2021 by W?odek Stolarski
The people who were watching behaved like boors, complete ignorance, no hints, they just waited for me to go faster.The agency does not respond to emails even though I agreed to this house. It's a good thing it didn't work out because I found a better and cheaper one elsewhere. Never again!!!
January 2021 by Ross
Accused me of being a terrible landlord over the phone then realising she had the wrong person. Too expensive. Arragant people. Just avoid.
September 2020 by Fran Groomer
I dont usually do reviews, but had to in this case :)i recently moved to the area and had no clue on how to rent. Claire has been awesome, you can certainly tell she has been in the industry for many years. Very knowledgeable , made sure i understood the contract and liability before i signed. New friend x
January 2020 by Henrique
I was a tenant for 2 years. Whilst the service hasn't always been bad, they charge for basically everything and there's always the feeling they are trying to get money out of you whenever possible. The guy who managed my tenancy was not sensible to requests, took a long time to answer e-mails or didn't answer them at all.Prior to leaving the property, I sent more than one e-mail and also called to arrange the inventory inspection to agree on the things they felt were needed. No answer or a call back received. Again, little to no communication can be established with them.After I put my review here, I received a very aggressive call from them and was offended after I didn't want to justify my reasons for the low score.Again, do not reccomend
January 2020 by N Gray
As your response has clearly been to portray us as "nightmare abusive tenants" I feel it is only right to echo my partners review and our awful experience with yourselves.It was not in fact the problems with the boiler that has left us with such a bad feeling towards yourself but actually the appalling treatment of ourselves after this.The phonecall that you claim to be "threatening" towards a member of staff was in fact a concerned parent reacting to not being taken seriously, the threat "to come down there" is being taken out of context when the actual words were "we will be in tomorrow morning." It was in fact Greg that seems to enjoy threatening people with social services (however being a deputy child protection officer myself I am certain that they would be more concerned about your behaviour than ours!)I agree it was in fact the landlord who disposed of our property and not yourself, this will be dealt with accordingly as I'm sure he is aware of his legal duties around the disposal of a tenants property. As he had refused to discuss this with me, I have no option but to take this further.As you state, life is short, and we are happy to move on with our lives now we have found a genuine landlord through a helpful and caring letting agents. We will continue to warn people against using your business and shall be forwarding our complaint and concerns about yourselves and the landlord through the correct channels.I have no doubt you will respond to this review (unlike the emails I sent that were constantly unanswered) however I'm sure you'll appreciate that we no longer have an interest in communicating with you directly.Good luck with your business.
January 2020 by Rob Bell
I cant put in to words how happy myself and partner are to be away from this agents complete lack of empathy and care for their customers.Left without a working boiler for nearly 2 weeks when our daughter was only 14 days old and we were advised by Tracy that she was annoyed because we were given her private heater and that it's not her job to keep our baby warm. They also threatened us with social services to deter us from sending emails with our concerns.48 hours after leaving the property we notified Tracy at Thornton Robson that we had left my mothers wedding dress behind. We were never allowed to go and pick up the dress and my partner was advised she would have to go through bins to try and find it. We later found it had been thrown away by the landlord without a thought and not even an apology given.The only saving grace was we received our full deposit back however this was only because we had left it near impossible for them to deduct.Greg and Tracy are 2 of the most arrogant human beings we have ever had the misfortune to deal with and it seems looking at previous reviews people are becoming wise to the fact this agency is all about the money and not their customers who pay over the odds for a shocking non existent service. The stress and upset that this letting agents have caused to a new family in the first 3 months of our daughters life just shows the kind of people they are.
January 2020 by Red Fox
Poor agency, poor service, arrogant communication, big fees. I don't recommend to anyone!
