December 2023 by Imran Ghoni (Immy)
They don't accept legal tender, avoid
December 2023 by Stephen Cook
Shocking service, looking for football boots and had to search for staff, when they arrived they were as unhelpful, rude and disinterested.
October 2023 by Dino Scaramanga
Decent range of stock, terrible customer service skills tho. Better service from a self service checkout. Get your own receipt from the till as the check out person just wanders off!
October 2023 by George Hogg
Awful store! Staff so rude, you go to ask for assistance they walk away! The store by Morrisons is so much better! Tidy, friendly staff! Come on the Rugby store lets the sports direct brand down!
October 2023 by D B
Hardly any staff and the ones you can find are SO RUDE and UNHELPFUL ?. It?s a good job this place is so cheap, otherwise people would never go there!
August 2023 by Louis
I bought a pair of trainers. The trainer's were very good and well priced. Staff were nice as well.
June 2023 by rosemary cooper
Absolutely terrible if I could give zero star rating I would.I ordered a pair of trainers online and when they arrived there were two different shoes in the box.Online the returns policy states they can be returned to store.In Rugby store the manager initially said he was "too busy" to talk to customer. He then came to the desk but refused to accept them claiming initially they were faulty (they weren't, they were just two different shoes in the same box and what difference does it make anyway?).His attitude was absolutely shocking and at one point he said "I need to get someone to cover the door as we get people stealing things whilst I'm dealing with people like you".He was adamant he would neither refund or replace the shoes so I ended up leaving.I will never buy from SportsDirect again and will never go into the Rugby store even if we're the last store on earth.Avoid.
June 2023 by Kaye Fellows
Unfriendly person on the checkout spoilt an otherwise good shopping experience.
June 2023 by Tom Wilkinson
It's reasonably cheap, but it's actually DIRTY and the staff are sullen and disinterested...
April 2023 by zoe lucas
Helpful staff not alot of variety in trainers or T-shirts for women
February 2023 by Zahidullah Khan
What a joke I purchased standing boxing bag wasn't sure if it was the right one so I asked the guy who was really nice to me he said if its not the right one you can bring it back we will refund your money so it wasn't the right one for me I brought it back and the guy was very rude said you not getting money back so I asked for the manager, the manager came very aggressive said your not getting money back only voucher and told me to take the bag away otherwise he going to put on floor and he is not responsible so will be making a complaint even not wanted to tell me there names or complaint procedure unbelievable.
January 2023 by maxim maxim
NICE SHOP BUT GIRL WITH BLACK CURLY HAIR ON TILL COMPLETELY ON WRONG POSITION. NO HELLO, NO THANK YOU WHERE OTHER GUY SERVING CUSTOMER ABSOLUTELY SPOT ON. Girl leave this job as you scare off all costumers!!!!
December 2022 by Greg Summerton
The most insulting Manager I have ever come across. I was accused of damaging the faulty stock i was trying to return. When I asked the manager "why would I damage an item I had not used, then return it to the store"? he replied "well, I don?t know what you do in your house, maybe this is how you treat things"! I showed the manager another faulty item that was also in the store stocked on the shelves, he just shrugged his shoulders and said the item wasn?t faulty. Very, very poor customer service. Won't be shopping here again. Unfortunately, I have to give at least give 1 star otherwise I can?t leave a review.
December 2022 by Grey Webs (Spider's Metal Raid)
It's still dark when you walk in I nearly tripped over. Take a flashlight with me next time ?
December 2022 by Nikolay Tsvetkov
I think it's time for Google to create a "minus" rating, in many situations like the one I'm about to describe, people don't even deserve a "star", it's still a star!!!I bought safety shoes from sports direct, Rugby. I wear a UK size-9, I tried on a UK size 9.5 in the store and it was fine. But the next day when I put them on, I spent no more than 3 hours with them, they almost made my feet sore! So, the next day I go to their store and explain the situation, the cashier didn't deal with such things and called a colleague. I explained to him that I wanted to change my shoes to UK size-10, he looked at them and said, you've been wearing them, I can't change them!I told him, my legs are almost sore! Answer me, I don't care, for me these are not faulty shoes! Also,It's very interesting that one of the things he told me was: I can't accept them because I can't sell them again!SO IF I HAD WASHED THEM, (which in this case I could have done, but I DID NOT) THEN THEY WOULD RESPOND AGAIN ON THE SALE STAND? What is the guarantee that you don't sell goods returned by your customers, just like that, washed?His behavior was absolutely UNPROFESSIONAL, no respect for customers! He does NOT even realize who he is talking to!!! And another one of his colleagues, stood in front of me like store security, with crossed arms! I was with my wife and my 4-month-old baby...!I asked him what his name was, he gave me a 5 or 6 digit number, I can't remember exactly), boy realize, you're just a number! The "staff" didn't even have a "sports direct" uniform, who am I talking to, not sure!?You are the most disgusting store I have ever been in with the rudest staff, you don't deserve anyone to visit you at all! Who knows, that might be the goal of the staff!?
