October 2023 by Jacqui Bailey
Last time I needed to have a prescription fulfilled I waited 45 mins before I totally lost patience. When I inquired I was told my medication was out of stock. Why wait until I asked; it would have been much better to have been told as soon as they checked. Customer service seems to be non-existent and there is no option to choose an alternative pharmacy on the NHS app. On that occasion I took my prescription, after the receptionist grudgingly took it to a doctor to be signed, to Asda where the counter assistant told me it was out of stock but she ordered it and it would be delivered that afternoon. And it was. Needless to say I will ask for my prescription to be made available for collection and I?ll go else where.
