March 2024 by Kiri Thompson
Gone downhill since new owners took over, have been in twice and now spend money on fuel to go somewhere further away with better service. Going to bullet point for speed.1st time was a couple of days after they took over.* repeatedly heard them snapping at another customer* looked dumbfounded that I needed hatch opening because C6 boxes can?t slide through enevelope slot* didn?t scan all my boxes somehow causing one to be returned without delivery attempt resulting in a chargeback to my business* refused to stamp the certificates of postage even when I said that the certificate states invalid if not stamped because they stapled receipt to multiple certificates* again looked dumbfounded that I didn?t take certificates and receipt whilst still on their side of glass in staff members hands2nd time as thought they were new so would give them another chance* same staff member as before glared at me on approach to counter* reluctantly slide hatch for my boxes before silently scanning them* once finished asked patronisingly if I wanted them stamped or if I wanted the receipt, I said both as receipt is also needed but could only have one option.Such a shame the level of customer service and knowledge of protocols from Royal Mail seem to have been lost with the new owners
January 2024 by Darrell
the best PO in Rugby by far i use it every day
September 2023 by Reece Kenney
Everyone is super friendly!
September 2023 by Paul Rabone
Had a few problems with processing a transaction but staff were really helpful with getting it sorted. Many Thanks Jay
July 2023 by Hayley White
Brilliant customer service - couldn?t be better !
June 2023 by Jeff Richardson
Proper Post Office. Two positions, usually both manned. Always efficient and friendly.
April 2023 by michelle gibbins
What a pleasant and friendly shop , the owner Jay is so courteous and Friendly. Definitely worth going to .
January 2023 by Sam Quinn
Very good, very efficient
December 2022 by David Edwards
Always a friendly service!
December 2022 by Kevin Marriott
Great local resource for all your postal and banking needs.
November 2022 by Hannah Rodgers-Moriarty
Good and quick service. Helpful friendly staff.
October 2022 by Rugby Wildlife Camera Trap
Good and quick service. Helpful friendly staff.
October 2022 by Scott Cull
Great post office, always helpful
December 2021 by G KS
Unfortunately, our experience with this branch has been terrible. The staff are incredibly unhelpful and have made several mistakes which caused me to lose earnings. I no longer use this branch. It can?t be trusted.
December 2021 by Chella Franklin
Friendly and very helpful
