December 2023 by Dads Profile
Great customer service highly recommended.
October 2023 by Alison Marlow
As said previously, you can't beat face to face assistance. This shop is fantastic. Staff are friendly and helpful, Pooja helped me this week following a disastrous experience with the on line so called 'help'. She gave me a new SIM and got me back onto the network within 10 minutes after the 'help' chat people managed to kick me off the network for 36 hours. Good old fashioned excellent service. Thanks Pooja!
October 2023 by Sheila Latham
I found the staff here very helpful , kind and friendly. Inka was so good and sorted everything out in the office. Also Ryan was very helpful on the phone. Great service.
October 2023 by Kim Ccok
Was in the Rugby 02 today at junction 1 and Pooja was an absolute star! Saved me 15 pound on my monthly bill. Felt like she was actually happy to help aswell unlike other times. Thank you again
September 2023 by Robert Eccleston
Excellent service from Pooja. Sorted all my problems out. 10 out of 10 she made everything so easy, can well recommend
September 2023 by Emma Matusiak
Went in last week to get some help with setting up my mum's new phone, Ryan couldn't have been more helpful.
August 2023 by Iosif Tsinidis
Pooja is brilliant. I only come into the Rugby store to see Pooja and only her, She has a lot of patience and always helps me with any issues I have. She's always having a laugh and a joke with me and she's always got a smile on her face. She's a credit to the O2 Rugby store. Thank you so much for all your help and support every time I come in.
August 2023 by Brenden Burt
A lot can be said, for good old face to face customer service, and this o2 store has it in bucket loads, everytime we've been in the store no matter how big or small the problem the team have always help us. More recently Ryan helped us with a handset problem, he was polite, listened to the issue and replied confidently yes we can sort that.A few clicks of the mouse, few phone calls and even a email later we are walking out of the store happy customers.A massive thank you to him and the rest of the team.
July 2023 by Sharon Osborne
The young lady that assisted me was polite, patient and extremely helpful
July 2023 by Joanna
Caleb was a total star when we visited yesterday. He tried to solve the issue with my phone which was unfortunately too far gone, then he assisted me in picking the right phone to suit. He was patient, knowledgeable and excellent in terms of customer service. I?d highly recommend this O2 store and they are lucky to have Caleb!
July 2023 by Martin Pickles
Thank you pooja for my new phone. I am a new happy O2 customer. You went above and beyond for me and I appreciate all you have done. Thank you
June 2023 by Wiki Nawrocka
Very helpfull, amazing service, super Polite and really understanding thanks guys keep it up :)
June 2023 by Teresa Holboro
Ryan was very helpful and he sorted out my Oppo phone quickly and efficiently
June 2023 by Kathryn Power
Absolutely awful customer service? have been calling the number listed on the O2 website since about half 5 to discuss something with the store? nobody has answered the phone. An hour wasted because nobody can be bothered to speak to a customer. Just awful.
June 2023 by Rugby Web Design
Excellent experience at O2 Rugby. Felt really well looked after by Ryan who understood our budget, usage and helped show us the best options. Didn't feel pressured and Ryan spent time showing us the features of a number of phones and tariffs. Really happy with the new phone and a great airtime package too!
