February 2024 by Tom Gower
Great customer service, flexible and friendly. I had to postpone my fitting twice over several months due to some issues we were having with our new home, but it wasn't a bother for them. They turned up for measuring and fitting when they said they would. Carpet fitter blokes were really nice chaps. Would definitely use again.
December 2023 by Inder Singh
Had two separate jobs completed by Monarch carpets. One was an office carpet fit and then a whole house recarpet. Both jobs were done well and in a timely manner. Great service both in store and from the fitters.
November 2023 by emma houston
I am in the middle of relocating to rugby from the south. My experience with Monarch carpets hasn?t been a good one. I wouldn?t recommend using them, I spoke with Emma in store and asked her if they would be able to fit carpets in the next few days due to moving and the one in the property are bad, she said they have plenty of fitters available and will be able todo it. She arranged Jamie to come around to measure up the following morning. I then went back to monarch carpets, picked and paid for the flooring & carpets. Was advised by Jamie he would call me once he spoken with suppliers, I removed the old carpets and flooring ready for the new.The following day in the afternoon I called the shop as I had still not heard from them, I spoke with Emma and was advised they would look to fit it next week! Emma was fully aware I only had a few days till we needed to be in this weekend, I personally feel she just wanted the sale which is why she agreed to be able to do it this week. I?m now left with a house with no flooring in and me and kids are due to move in this weekend from Biddenham. I could have just left the flooring down and moved in, now I?m not able to do that with the gripper all around the house and the kitchen floor, I have 3 dogs that can be hurt by the exposed grippers! I?ve cancelled my order with them and I won?t be using them again! Her excuse was she must of been confused with what I asked & Jamie said there is still loads of painting to be done anyway! Firstly he has no clue as to what I?m painting or decorating or when it will be done! When I requested a refund, she then changed and offered to fit some of it this week,Had Emma been straight up and honest at the start I could have left the flooring down until they could have fitted the other floor! But not doing so has now cost me being able to move into the new home this weekend and I now have to spend the day finding carpet fitters! And have had to push back my move by a week which has caused a lot of stress and money!
September 2023 by Anton Sealey
I went into this shop on the 24/08. Spoke with staff and advised that was urgently needing some flooring after a leak. Was able to give my dimensions and able to get a nice off cut section. The ladies even managed to get me fitting next day. The fitter was very polite and workmanship incredible?. 10*, he cleaned up and removed all rubbish, and used a sealant to finish and protect. I will 100% return for business.
August 2023 by Kelly Turner
I can not recommend this company higher!!The customer service you receive from Emma and Jamie is incredible.They are the kindest owners I have ever known.I will continue to recommend them to everyone that needs new carpets, rugs and flooring.Thank you again :-)
December 2022 by Wei Ming Liu
I have a small flooring job, which, after searching high and low, could not even get a proper quote. The big brand is charging too much, the smaller independent ones did not bother to reply. Emma from Monarch Carpet got back to my enquiries patiently explaining the procedures and options, and quoted a very competitive price! A local business providing professional service, glad to have them in Rugby.
October 2022 by Alex Smith
We had a really great experience with Monarch Carpets. We originally came in 6 months or so before we decided to go ahead and Jamie and his team were very welcoming and had all the time in the world to show us their selection and advise accordingly.. They even took us in the back to show us carpets on the roll and carpets they hadn't even opened yet.Fiona was really friendly and helpful when we came into the store and fitted us in their schedule pretty quickly, Jamie came round to do the quoting (a fair price too!) and again was really friendly and Keith did a great job fitting the carpet on the stairs and landing. Overall a great experience and would definitely recommend and will be using again soon!
October 2022 by Debbie Knights
We are so pleased with the carpets and flooring that Jamie and his team installed in my parent?s retirement bungalow. From the moment we arrived at the store, Jamie made the job of finding appropriate carpets and flooring a pleasure and fun. He has a great sense of humour which made the process much easier. The communication was excellent throughout and we are delighted with the end result!! Thank you to you all!! Debbie and Lauren
October 2022 by Lizzie Campbell
We had laminate flooring with skirting boards fitted throughout our front room, hall and dining room and we're thoroughly impressed! The process was super easy and Monarch staff were brilliant in helping us decide which flooring to go for. Fitting took two days and the floor looks even better than we thought it would! Thanks so much!
October 2022 by Anjali Kumar
One of the worst businesses! Surprising to see that a business like this is surviving more so from the wife. Completely unprofessional and unwelcoming, they judge people by the attire and colour in these times. Starting from no greeting the moment you enter to no manners in behaviour from the wife, followed by glances from the husband, maybe a sign language perhaps?! Could do with being a little humble?
October 2022 by Mateusz Sapielak
Very friendly people, gave us plenty of time to go through a bunch of different samples and gave some very good advice.
October 2021 by MJ Doggett
They are respectful, provide quality workmanship, and responsive. We have used Monarch to put down flooring in our annexe and in our home. Jamie is always professional and responsive to our needs. He provided us with exceptional service, quality of materials, and workmanship. He happily collaborated with our painters and decorators. We highly recommend him for any flooring needs. Thank you Monarch Carpets.
October 2021 by Nate
Brilliant local company. They did our entire upstairs with carpet and the fitter did an amazing job and we have just had them in to do the kitchen floor and yet again an amazing fitter and quality installation, the guys at the shop to the lady in the phone to the man who came out to measure were all brilliant and hassle free. Will always use them and recommend them to everyone and anyone. Thanks.
October 2021 by Gill Duncan
I absolutely love my new hall stairs and landing. So comfy to walk on and beautiful to look at -looking forward to the lounge fitting in June and already planning my next project. Monarch carpets have been fantastic all the way through and I couldn?t be happier.
October 2021 by Suzanne Merritt
Great little local business. Have now used them 3 times for carpeting, bathroom and kitchen flooring. Always do a great job, lots of samples to choose from, reasonably priced, great customer service. Would highly recommend ?
