July 2023 by Paulina rosmanik
Rude and unhelpful staff
May 2023 by Vaiva Railait?
Want to say big thank you for the gent which one was working and giving a service at 19th of May. Everything was explained really well, and all our questions were answered. Would like to see more people working with this kind of passion in them work!!
April 2023 by Pat Turley
Friendly and helpful.
August 2022 by Ruben Wharton
At my branch appointment, the lady that I spoke to (Andrea) could only help with less than half of what I wanted. When asked very simple questions like "how do I convert my credit card", she kept saying "I don't know" over and over again. I wasn't treated with any sort of warm welcome or friendliness; I felt that I was spoken to arrogantly. Luckily I bought along copies of documents that I was never asked for, otherwise I would have been stuck. To top it off, she essentially dismissed my questions she couldn't answer and diverted to me to telephone banking, to which I had already tried to use for hours on end beforehand.Probably the worst customer service from any business that I have dealt with in the UK. When trying to convert my current account and credit cards to different products, I was told conflicting and false information on numerous occasions. In response to this I made a written complaint to HSBC, to which HSBC themselves upheld, and even gave me £30 compensation because they saw how poor their own customer service was.When I finally managed to book an appointment in branch, the telephone banking agent booked my appointment on Saturday at 4 PM, even though I repeatedly reminded them that the branch closes at 1:30 PM on that day; they kept saying "no, the bank will still be open". On Saturday I got a call from the branch at around 12 PM asking to reschedule the appointment because they realised that the branch would be closed at the time of my appointment. Genuinely the most disorganised and sub-standard customer service that I have received from any bank in the UK or abroad.
August 2022 by Monica Fagulha Nunes
I just left the branch and this time I really have to express my displeasure. Extreme informality today has been adorned with a condescending attitude.The employee mocked us to our face at our preferred choice of how to use one of the bank's basic services, namely depositing a cheque. Of course, employees can and should inform their customers about the facilities of the service provided by the bank, but this should never tread on the customer's wishes. In my opinion, laughing and a disrespectful attitude are unnecessary to what should define good customer service and with which the customer feels in a comfortable environment.
April 2022 by Ali Reza
Rude behave/ argonace/ no counter customer service,it is unexceptable and very inconvenience for elderlyPeople....
February 2022 by Rafal H
Bank without counter is a Joke
January 2022 by Sajith Venkit
Poor customer service and very rude attitude. Will never visit this branch again. If you need any service from HSBC, I suggest you travel 30 mins further and visit the Coventry branch who were extremely helpful today despite a long queue. No wonder why there weren't any customers at the Rugby branch!
December 2021 by tinpular time
Excellent enjoyed working on your bank guys. Sub contractor Carpenter, Taper jointer, Painter decorator & wide vinyl wallpaper technician.Excellent all the very best in your new fresh place of work. Enjoy from all the workers that pushed themselves to the limits for you all.
November 2021 by Olkore
By far the greatest Bank in Rugby. Known for hiring the mentally disabled when no one else would
August 2021 by Jake Menesse
Very helpful
July 2021 by anddls
Avoid at all costs. Very little services provided at the branch. For any enquiry you have to call and to stay hours on hold without success. Due to coronavirus we have limited agents... don't believe that. Before the virus it was the same. Now perhaps they are getting the virus through phone so limited number of agents will keep you on hold for hours.
March 2021 by Andrei Dolinschi
Avoid at all costs. Very little services provided at the branch. For any enquiry you have to call and to stay hours on hold without success. Due to coronavirus we have limited agents... don't believe that. Before the virus it was the same. Now perhaps they are getting the virus through phone so limited number of agents will keep you on hold for hours.
July 2019 by mr roadie
Worst bank. Stole money from me then when complained they stop me taking any money out. How am I suppose to live if I'm not allowed my money iv earned and worked hard for. All banks are scams and theifs.
June 2019 by Aaron Courtney
Worst bank. Stole money from me then when complained they stop me taking any money out. How am I suppose to live if I'm not allowed my money iv earned and worked hard for. All banks are scams and theifs.
