August 2025 by Iain Lewis
staff was absolutely rude, claimed they don't take in controllers that are dirty yet are selling dirty controllers, didn't know what they were doing with a steam controller as he didn't seem to know how to open it to check batteries, put in batteries correctly or turn it on, and they still insist on being able to sell reprinted covers at the same price as normal and not take in games that don't come in original packaging
August 2025 by Owen Caldecott (OwenPusb)
Broke my oculus quest 2 more than it was and said there was scratch but there wasn't before we went in there. Class.
August 2025 by Lee 43
Today I went in with my little brother and asked got if they had any skylanders. the staff had load behind the counter in plastic tub and were happy for him to look through them they patient and kind as he looked through them . Thank to you all the staff in there today
July 2025 by richard grubb
I was sent the wrong model of Lenovo laptop which I bought from them on line. They did not apologize or express any regret. It was a much less expensive model but in excellent condition, so I offered to keep it if they made an appropriate partial refund. They said that this was not company policy and came up with a load of other company rules and said it had to go back to the shop where it had come from. I had to take it to their local shop in the end because I was not confident that I would get all my postage back. My experience is that the customer comes last in their order of priorities.
July 2025 by Velat Celik
No respect for the customer and not good, I did not like it
June 2025 by Angela Stoneman
Very helpful staff and easy to sell old electronic equipment
June 2025 by Nicole Burgess-Warren
They were extremely helpful and we went in with a phone which we had not purchased from them and Lee was so helpful in trying to understand what the problem was and the problem was resolved. I strongly recommend
March 2025 by Jamie Champion
Have always been Helpful in Rugby to cash in on gadgets.
March 2025 by Helen Jeffries (Hells bells)
They're helpful enough for us who have no idea about technology. Happy to help.
February 2025 by Jacky Farmer
Great friendly quality service from the staff , quick and easy to sell there
January 2025 by Dan
Fine place, good standards are held here. Good warranties etc. Not cheap, but nor expensive. 100% recommend!!
January 2025 by s w18
Attitude problems staff
October 2024 by Nicu Je87
My first and last time with them. What they doing is fraud. I trade my phone online for 299£ was ok also in store they check the phone everything ok and I?m ask again about the payment. Yes will be 299£ but in few hours. today I received the payment surprise 242£ I?m ask why and the answer it was;;;;;(((per the records at hand, I see that you booked the phone under A grade, and at the time of processing, the phone was regraded due to grade B due to cosmetic condition. Since the phone was regraded to grade B, you were paid the correct amount. I apologize for any kind of miscommunication.))))for any change u need to inform the customer is u responsibility. THE PROBLEM IS IF U DONT REFUND ME THE REST OF AMOUNT. Im forced to complain u and to ask u for return of item back.
September 2024 by Mark Pratt
Came from Nuneaton to buy samsung 3d glasses only to be told they could not find them.
Bloody joke.
September 2024 by James Guy
Baring in mind I hadn?t been in for a few years, and after going in today?doubtful I?ll be back.
When I walked into CEX I was greeted with the most hideous smell of just pure BO and uncleanliness. This is not a smell you want around your shop,
The staff are all lounging around and speak to you very rudely and just seem uninterested in anything or anyone. And you even have some members of staff who look like they?re on a day off taking up space slumped on the counter, it just doesn?t look good.
I felt depressed for them. No-one looked happy at all, I normally stay to browse some games but I honestly wanted to leave that place as soon as possible.
You really got to sort this place out, keep on top of standards, and bring a bit of life back into but your current staff just do not seem to care?and the smell is repugnant.
