November 2023 by Kashif Hameed
Strange ASDA is using thugs like ParkingEye for their parking. I would avoid ASDA from now on and I would rather use Sainsburys from now on. Old parking setup was much better.
October 2023 by Wendy Norford
It's a biggish Asda, it's ok I guess. Helpful staff. The aisles aren't wide enough, the lights are too bright and there's not enough room to look and pass other shoppers, so it's basically like every other Asda in the country.
October 2023 by Debbie Orton
Food is absolutely disgraceful one of our ladies had to wait for her pie, we had finished before hers came out, peas we hard and cold. Will never come again, the lady said sorry but then thought if funny with another colleague. My toastie was not toasted . Worst day out fir us 3 elderly ladles
September 2023 by Ina Vedze
Visited today Asda store in Rugby. Went to exchange scratchcards, had quite few of them. Older lady was serving me and was quite unhappy and rude. Definitely shouldn't work in customer service.
August 2023 by Roberta Unsworth
Very disappointed with click and collect 23/07. Free from cake dated 10/07!!! Sliced beef dated 24/07 . Grapes all rotten in the centre of box .
July 2023 by Th3 Cr4zy Think3r5
Have a vegetarian breakfast coffee tasted ok not sure if any modified products was used. and got some bits no issues and staff where happy to help.
July 2023 by Gemma Black
Cashier did not ask for my asda rewards card, I paid and then remembered it. Went to customer services to get my receipt added to my loyalty card and was told they don't do that!!! Ridiculous! Very poor asda!
July 2023 by Daniel Lloyd
Never an enjoyable experience but handy for the free parking and picking up a few things
June 2023 by sandra Paget
The Staff are very polite and it is very busy to help people and there is a car park and there is a lift to go upstairs to the toilets and the cafe. There is accessibility for wheelchair enters to ASDA it is Security Offices there too.
June 2023 by P. F.
Last 3 trips to the Rugby ASDA cafeOne - got there at 5.05pm, told they were taking no more orders - fair enoughTwo - ordered kids nuggets, didn't have any nuggets. Ordered burger, didn't have any buns. Both ended up ordered things we didn't really want.Three - ordered breakfast at 11.45am. 12.15pm no breakfast, I asked and was told I'd been forgotten, overlooked. It eventually came and wasn't very hot, which was ok as I had to eat and run anyway as the delay meant I was running late for other things.I can't blame the staff really, it seems like there's never enough people to correctly run the cafe. Like there's 1/2 people trying to do everything from order taking to cooking to cleaning to serving.I'll not rush back.As for the supermarket, not great. There's often online order pickers that block the aisles with their little carts and replenishers blocking the aisles with cages etc. It's kind of like the customers in the store are insignificant, online orders far more important.It makes me wonder why they don't have the capacity for online orders to be picked directly from the warehouse outback, keep them off the shop floor as it were, but there's probably not enough room back there.
June 2023 by Jonathan Robertson
Expensive, wilting old produce and dwindling stock, rude staff, and awful customers, avoid.
June 2023 by s s
Extremely bad experience from staff at the till . Absolutely disgusting and rude attitude from a lady at the till. When I requested not to be rude, answer was Go and make a complaint. She also mentioned her name Sylvia. Very disappointed from this terrible customer service . Definitely there is a managerial issue or lack of Customer Service training.
May 2023 by Damian U
Location in city centre great, 2 hours non-paid parking awesome, staff amazing and great variety for all ages.
May 2023 by Besso Nabelion
I just want to thank all the staff and especially (Stav) as I was holding my 9 months sleeping baby and I couldn't scan the item, she came by herself and scanned all the items for me . It was so lovely from her. Thank you STEV ?
April 2023 by Stephen Christopher James Whittaker
Easy to get to & park, good place for a food shop and get cheap fuel ?
