November 2023 by Neal McGrath
Would put 0/5 if it was possible. Be quicker getting the drugs from the pharmaceutical companies direct than the idiots who run this place
October 2023 by Kat
So I transferred to this pharmacy! If your considering it.... Don't! They never answer the phone. They never have staff. Long queue's like over half an hour. Then once you get there they say 3 hours although you rang a head which you had to ring for three days to get anyone to answer at all different times of the day. Rugby pharmacy is not the one!This was such a negative review but can I say it's to no fault of the staff they work bloody hard they are understaffed with way too many customers as I know alot of pharmacies have closed down. It's such a shame because they get the brunt of it all. When actually none of it is their fault! The company should be taking on more staff and putting in better strategies to keep their ques down and their staff happy. I think so many times I've been and they haven't even had their break or they are trying to close and the ques are just getting longer and longer.
October 2023 by W. P.
NOT RECOMMENDED AT ALL. AVOID that pharmacy!!!!Very long time waiting for all product even they need to take them from the shelf only.
October 2023 by Justyna Perzylo
worst pharmacy possible,you have to wait at least an hour for one item even if there is no queue
August 2023 by John Walsh
Awful.No way of calling ahead, so have to go in twice, 3 days apart. Staff don?t seem to care.
July 2023 by Lisa Wells
I have now used the pharmacy twice, on both occasions the staff have been helpful and polite. My prescriptions were ready when I went to collect them. Yes, you have to pre order and return to collect?it?s a system that works perfectly for many!Consider just how many people/prescriptions the staff are dealing with!Well done to the hard working staff ?
June 2023 by Sharon Evans
They were convenient but forgot to complete orders & it made me do double trips, not easy being disabled & reliant on taxis.
June 2023 by Sharon Evans Evans
They were convenient but forgot to complete orders & it made me do double trips, not easy being disabled & reliant on taxis.
April 2023 by Jason Barnett
Pharmacist today is on power trip, rude and insensitive. Never again. Counter staff complete contrast, shame.Wife came away very upset.
January 2023 by Tomasz Pulwer
Slowest service ever, 30min waiting to collect pre-ordered prescription (2 days before) to be told to come back in 1hr, JOKE, this was the last time when I used this pharmacy
January 2023 by Tracy Roberts
Very long queues and rather disorganized though perfectly pleasant staff. It's a very frustrating experience.
December 2022 by Robert Hunt
Completely useless. I have 12 month's worth of repeat prescriptions with them, so no need to get authorisation from my GP every time. Sounds great, but you have to call the pharmacy two days before you need the new lot, and then collect two days later. Which would be fine, but they never answer the phone.When they do finally do your prescription, they get it wrong, and leave items out, or get quantities wrong. Absolutely totally useless.
December 2022 by Donna Davis
I had my prescription approved on the Tuesday and had steroids added on the Thursday went to collect at about 13.40 on the Friday , was in queue for about 40mins to be told to come back 2 hrs later !! My son goes in at 17.00 to be told come back in 2hrs !! Tried to ring about 8 times but no reply !!! Go back at 20.00 queue again and then was told by a male assistant that it would be 30 mins by this time I was breathless and asked if I could just have my blue inhaler and his reply was no !! He was then rude to another customer when told to wait 30 mins or come back in the morning !! Thankfully you have a lovely lady called Mina who went and got my inhaler and a cup of water and checked on me , if I could give stars for Mina it would be 5 , I understand that everyone is struggling with staff but I?m sorry staff who are rude and not caring definitely shouldn?t be working with the public ,
December 2022 by Nadine Lees
Really friendly staff whom always go the extra mile to help customers whatever time of day or night. Keep up the good work. ???
November 2022 by Russell Hill
The worst experience every month. Long queues, totally unorganised service, only one person on the counter. Collecting a prescription, which was pre ordered still ensures a 45 minute wait. Once you've waited, they make you rejoin the queue just to collect it. There has to be a better way. Serious training is needed for this pharmacy. The manager on duty was less than helpful.