November 2023 by Terry Paul
Awful customer service in this branch. Not enough staff, and when you do speak to someone extremely rude and patronising. Female member or staff had my mum in tears with her bolshy attitude - have since moved banks
August 2023 by ifeanyi obani
Alty is the absolute best!Patient, kind and understanding.Sorted out all my issues with so much determination, you could tell he was passionate about his job??
January 2023 by Vytaute Marciulionyte
Cannot do anything, not sure why this so called bank is still here if cant do half of bank operations
December 2022 by David Hinton
Very helpful staff, unfortunately the problem I have doesn't seem to have occurred before, and after 11/2 hours progress was made but problem still not resolved
October 2022 by N Cooper
Awful, awful, awful, customer service. Similar to what a another reviewer has written. I actually physically went into the branch, to ask to make an appointment (for an account). I was told it was easier, just to go through the mobile app. So, thanked the assistant and left. I started the process through the app.... Only to be informed, that I would have to go to an actual branch to sort query out. Words can not express how infuriating that is. When I could have done that in the first place. Lazy staff, who need to be properly trained
October 2022 by Kay Williams
Dad had dementia and it wasn't safe for him to live alone and despite myself & sisters doing our utmost to look after him he had to go into a care home. Care home fees needed paying and I asked the bank if they could make the payments but even after speaking face to face with the bank manager I was told they couldn't do it. No power of attorney in place so I had to apply to The Court of Protection to become deputy. Dad had been in the care home 4 weeks and facing having to leave because fees hadn't been paid. I was beside myself with worry. Myself & husband started making payments. I sent HSBC secure messages threatening to pull mine & my husband's money out the bank because they would not do anything to help with making care home payments from dad's account. They'd previously done this with domiciliary care companies but not now with the care home.I believe threatening to withdraw our money made HSBC think twice and low and behold I soon received a call offering to do whatever was needed.Sadly dad passed away in July and I needed the bank to make payment to the funeral directors. I was kept waiting a while before someone came over to where I'd been asked to sit. I had everything with me apart from my driving licence for ID. I was asking them to make payment directly to the funeral directors not pay me so why is ID necessary. I had a folder full of paperwork, my deputyship from The Court which the person dismissed as of no value from the start because of dad having passed away. Such an emotional time for me and I felt like the person was being unnecessarily unhelpful. We've banked with HSBC (The Midland Bank) for 32 years. We're now discussing moving to another bank.Oh and what's with the very casual uniform ? Looks very unprofessional.
August 2022 by Laura Adamson
Needed help to set up a joint account as I was finding it difficult online, and already being HSBC customer for years I wanted to stay with them. My partner and I went into the Nuneaton store, we were not greeted at all and the service was appalling, the two guys was rude and the woman basically told me to do it online as if they had no time for us. It was the only day off we had together to do this. The advise I was given was wrong as I spoke to customer services. So I?m now none the wiser and without a joint account. I will never go back and I?m really very annoyed and not happy at all!
July 2022 by salih atik
Absolutely zero Customer service no welcome no smiling face nothing art all
September 2021 by Jack Nicholls
Absolutely ridiculous after going in several times in the last 6 months I was told every time to come back later for help with my account only to be told the same when I had wasted another hour, there are never any staff actually willing to help, it is pointless that the branch is even open when all you can do is withdraw money like any other cash point.
August 2021 by Stephen P
No point in keeping this branch open, as there are no counter services now - which is the only thing worthwhile going in for.
July 2021 by Renato Sisternes
Needed to visit the branch and safe measures were all in place and staff was absolutely supportive. Well done!
July 2021 by Anna Beszterda
Very rude
July 2021 by Tristan Perera
Hi all, I tried to leave some feedback with HSBC themselves but it didn't work. If you need anything doing at this branch you need to talk to Becky. I have previously spoken to two male members of staff here about an issue that always happens with my card renewal. (I get sent multiple cards). They have basically let me suffer with this for years and I was at the end of my tether. Becky solved the problem in about 5 minutes flat, in spite of me being very irate. Thank you Becky!
July 2021 by Lord Richard Koops
Poor customer service and attitiude from staff.No desk now only machines.Disscusting opening times that dont suit a working business, can't bank Ssturday. VERY VERY POOR.Stop using virus as an excuse.Looking forward to changing banks and i would advise not banking with HSBC!!!
July 2021 by Paul B.
Very good COVID secure policies and distancing in place and well followed by bank staff. I felt very safe amongst professionals who cared about their customers.
