April 2025 by Stephen Clarke
After using my local Woodloes store with one of my assistance dogs for over 4 years and being welcomed, recently a new manager took over. My dogs are no longer welcome, as I have found out are any assistance dogs. We are told to tie them up outside. I have rang Heart of england on 3 occasions and been told the area manager will contact me, obviously they haven't.
I'm a disabled both mentally and physically ex member of the armed forces. I was treated rudely and without any kind of empathy. As is usual, with companies like this it's all about the money. I am welcomed in all the big 4 stores and in the local premier. It's seems to coop should practice what they preach and actually care about the community and not just what give them favourable press.
July 2024 by pjmcoles
How dangerous can you get, people struggling to reach the items on the shelves because of basket obstructing them. Come on Co op profits before H&S
October 2023 by Natalie Hobson
Unhelpful woman, I had a complaint about the Co-op in Earlsdon, and she told me I needed to speak with the manager of the store, she couldn't wait to get me off the phone, very unprofessional.
December 2022 by Philippa Gratton
Supermarket of the people? I don't think so! Store managers have no authority; ring H.O. and you are not allowed to speak to any one of authority. I tried today and the receptionist was rude and told me they couldn't speak to me because they're busy working??? Aren't I part of their job. Simple query, so can't answer it: why has Coffee Mate gone from £3 to £5.65? Not heard to answer huh?
April 2022 by Dean West
Only if, one star could be omitted. Bad experience!!!
April 2021 by Bob Morrison
A once in a lifetime retail experience after 50 years of personal involvement.A PRICE REDUCTION WHICH INCREASES the price.3 x full price frozen/chilled Ready Meals @ £2.75 = £6.00 (Multibuy)1 reduced to £6.06 (short use by)= 2 x £2.75= £4.50 (multibuy) plus 1 at £2.06 = £6.56 THEREFORE REDUCTION COSTS 56p MORE???What wonderful value
April 2021 by Samantha Hepherd
I went to co op lower church lane tiptonI have been numerous times and may I say that store manager is one on his own he is a credit to your company his manners and customer service skills are second to nonIn these hard times he is especially going above and beyond following guidelines yet making your customer experience still top of his agendaPeople are always quick to complain but not quick enough to offer a great reviewHis staff were working hard and efficiently In line with guidelines also this store is a credit to your company well done to all
January 2018 by Ian Ball
What a waste this company closed down because it's owner wanted the pension funds.
June 2016 by john griffiths
Twice I have rang about our settee that is not a year old and received no contact back
June 2016 by Tisha Ward
LIARS!!!!!!!!!! THEY WON'T DO ANYTHING ABOUT THE FAULTY SOFA I HAVE FROM THEM, THEY CLAIM THAT I SENT THE REPAIR MAN AWAY WHEN THEY CAME TO REPAIR IT!!! WHY WOULD I REFUSE REPAIR ON MY SOFA IF I WANT IT REPAIRED!!! JUST LIARS THAT ARE TRYING TO SAVE AS MUCH MONEY AS POSSIBLE BEFORE THEY CLOSE DOWN. THEY HAVE NO RESPECT FOR THEIR CUSTOMERS. DISGUSTING.
