January 2024 by Gregory weston
Tyler was absolutely outstanding today he helped me to enable Siri on my iPhone, he is a genius as well as a top bloke. Simon is also very kind and helpful and Mike the store manager is a legend too. Bea has always been kind to me and I remember her from her previous role as you never forget good customer service! Thanks to all at the store and please do give them the recognition they deserve. Greg Weston
January 2024 by Kate Potts
Really helpful staff and answered all queries.
October 2023 by Ben Day
Really helpful!
October 2023 by Char Daley
Good price.
September 2023 by Sylvester Kalocsai
Joke network! Website down for upgrades on iPhone 15 launch day!
June 2023 by Alan Day
Great sorted out all my problems. Highly recommended.
May 2023 by Lynne Gameson
Did an online upgrade in February and have been unable to use the phone since 3 days after setting it up. Samsung most unhelpful on several occasions. Found the need for husband to visit our nearest Three store. One member of staff helped him with his upgrade whilst Simon sorted out my very expensive paper weight problem. Was not easy but he refused to give up until he solved the problem.
April 2023 by Rosemary Cross
Excellent service thanks
January 2023 by Angelica
I bought a handset (Google pixel 7) but had to take out a one month contract to get the phone. I was leaving the country for two months the next day so it was an emergency situation. The lady said the contract would be cancelled after one month. I return to England and am getting calls from a random number and I think it's a scammer. I then get letter demanding payment for £19.01. I call up 3 who state the contract is rolling (the paperwork states ONE MONTH CONTRACT) and I need to give 30 days cancellation notice. I'm arguing on the phone for an hour saying it's unfair and the sales woman in the shop knew I was going away so I bet she just wanted the £600 sale. The manager on the phone then tells me I owe £43.01 but is willing to give me £10 credit (how generous). I'm going round in circles and wasting my time because 3 holds the power to give my details to the debt collectors. I told him I was out of the country and misinformed. He finally waves the £43.01 but I will still owe January payment and he doesn't know how much that is. After stating I have never been with 3 so stop calling me a loyal customer and I will go to social media and tell everyone about the poor service he finally agreed to cancel all payments... But I have to call them up when my final bill in generated. Basically... DONT USE THREE. DONT BUY A HEADSET. DONT TAKE ANY CONTRACT OUT. ITS NOT WORTH THE STRESS. It all started with the Leamington spa store. Also the paperwork issued says nothing about cancellation policy which the manager kept refering to. AVOID AVOID AVOID.
October 2022 by Juliana McNicol
Excellent customer service, thank you for checking and advice on how to save £
August 2022 by Tom
service is sloppy ... people like Tony should be the first to fire his language I wish he treats clientschange jobs if you are not qualified to do so
August 2022 by Tomasz Swierczynski
service is sloppy ... people like Tony should be the first to fire his language I wish he treats clientschange jobs if you are not qualified to do so
August 2022 by Laura Wailes
Staff uninterested in assisting customers... Would rather play games on their personal device ?
July 2022 by Marnie Mitchell
More than happy with today's experience with Three.The man that served me was very helpful and did not feel he was exploiting me with my lack of knowledge on tech.
May 2022 by Jessica Simpson
The staff was very friendly and helpful, would highly recommend the network to anyone
