July 2025 by Karishma Kumar
Superdrug is lucky they even got 1 star. There was a queue at lunchtime and finally when I got to the front no apology from the staff member. They only opened a second till. I said to her you should have opened another till. She said nothing and was really annoyed with her blank face attitude. Why does she even work there if she hates it so much? No apology when I left even and I said you know an apology would have done nicely. Awful and pathetic service from here.
July 2025 by libby
No air conditioning on a 31 degree day, very uncomfortable experience and confusing as all other superdrug stores have air conditioning
April 2025 by Rocky G.
At 11:55 on 7 April 2025, I purchased some items at the Leamington spa store and waited in the queue to pay. There was a lady in front of me with a horizontal baby buggy blocking the aisle to the other checkout, forcing me to squeeze through to the other checkout. There was an older lady with her, (who may have been her mother). When I managed to struggle through another customer jumped the queue ahead of me. When I told this customer that she had just jumped the queue, she insisted she didn't, saying that the baby buggy was in the way, so she went around the other direction. In other words, she was at the back of the queue and decided to bypass those in front of her and go straight to the accessible route. The staff member who served her, interupted me and defended her saying "Actually she did not jump the queue". They both proceeded to chat, accusing me of being rude while I had to acceptt it and wait behind her. When the customer left, I apologised to her and stepped forward to pay for my purchases. The young lady staff member then blatently abused me, telling me that there was a queue and would have to wait. This was after she saw me struggle through the blocking baby buggy. When I got home, I attempted to contact superdrug customer services, only to be informed that they no longer accept calls from customers. I then tried contacting them through the webchat. No response there either. It is obvious that Superdrug has deliberately put measures in place to avoid customers and be held accountable. Their head office equally do the same. Since Superdrug avoid contact, I called the store manager. I explained the situation to her and added that if I had been a woman, the situation would have been treated differently. Before I could get any further, she rudely interupted me, saying, "I'm going to hang up now because I am not going to accept that comment!" She tried to justify herself by telling me that the store had male staff, obviously avoiding the point being made. (There actually were no male staff present). I asked her to explain why: 1. No staff asked the girl if she would mind moving the baby buggy to a spot where there was more space so that customers could get access to the other checkout. 2. The young lady on the till should have told the lady who jumped in front of me that I was at the front of the queue and that she would have to return to the back. 3. Instead, the staff member defended the customer and proceeded to bad mouth me with her. 4. Since I was forced to wait behind this customer, the staff member then confronted me, telling me to go to the back of the queue. 5. The lady manager then refused to accept that this was blatent sexism and aggressively interupted me for suggesting it, threatening to hang up the phone and accusing me of expressing an opinion. When I asked the manager if they had CCTV in the store, she confirmed they did. I then asked her to view the footage. I asked her why she was being so aggressive to me for suggesting sexism, she accused me of raising my voice, which I obviously was not. I informed her that as she was clearly biaised, I would escalate the matter to Superdrug head office, she said, "Go ahead". It would seem that the manager is confident that her superiors would ignore the incident. Many businesses record calls for training purposes, so this too may provided evidence along with the CCTV footage.
March 2025 by Tim Woo
Not as much choice as Boots but the prices are much more keen.
March 2025 by Andrew Goucher
Visited because they had a sale on fragrances but I did not really know which one I wanted to buy. The lady that served me was lovely, very patient while I asked to sample about ten different fragrances and signed me up to a membership for the discount. Would happily come back here again pleasant experience and great customer service ?
February 2025 by Emma Chandler
Very helpful team members in store particularly Maisie who pointed me in the right direction for some amazing 3 for 2 offers!
November 2024 by bonnie whitehead
Megan recommended me a lush perfume and it's now my favourite! She is a legend!
September 2024 by Sue Rawling
Today I was in the store when I got stung on the finger by a bee! The staff were brilliant and thankfully the lady who did beauty treatments at the back of the store had some tweezers and the other assistant pulled it out, much to my relief ??? Thanks for going above and beyond, it was much appreciated.
June 2024 by Jake Hudson
I usually go for name brands for styling products, but I figured I would give Superdrugs styling powder a go, as it was a 'whopping' 50p cheaper!
There wasn't a problem with the product itself, but when I opened the lid I expected it to be at least 3/4 full like all the other brands. It wasn't even half full, it was a quarter at best.
I mean,.....I understand we are getting less for our money with everything these days. But honestly.......a quarter of a thimble of styling powder you put on your hair for £4.99, it's a joke.
June 2024 by Manuel Bagues
Second time I find the pharmacy closed. It would help to provide some information on their working hours.
February 2024 by Thomas Cotterill
Not a bad size. Went in to find SPF 50-100 and they didn't have it. The staff were very helpful though.
November 2023 by Louise Smith
Paige is great and did my eyebrows really well!
October 2023 by Chloe Louise
Best health & beauty shop in Leamington Spa!! Amazing offers and prices lovely fragrance and display looks fabulous! Lovely helpful staff who are always welcoming and helpful around the store. Clean and tidy and lovely to shop in ?
September 2023 by Florian Oprescu
Friendly staff
June 2023 by Alison Christoforidou
Bought what I needed
