September 2025 by Nicky
I am delighted that I no longer need to wear glasses!
Optical express has been really helpful and supportive during the pre and post op process.
I thoroughly recommend this company.
June 2025 by Aidan Hartwell
As I arrived it took ages to get in. As the door is on a buzzer system. For some reason it took them a while to answer. Once let in I was met by a very rude and obnoxious lady. I was very uncomfortable there I was made to feel like a burden. It just felt like I was getting in the way. For this reason I left and didn?t finish the consultation.
February 2025 by Jennie Hopkins
Whilst the staff are lovely and professional, I would not recommend this company. I?ve had no end of problems. The last one is when I turned up for an appointment (after 35 mins travel). The place was locked up and no one was there. I rang head office who told me that they were definitely open. After assuring her they weren?t, they investigated and told me the optometrist was off sick and that someone would come and open up. I waited and waited and waited until I could wait no longer. No one phoned me to apologise or rearrange.
August 2024 by Dan Dale
Was looked after by Fatemah and was made very simple and easy to follow! The test and everything involved was well explained and they were very patient with me.
August 2024 by Jonathan Dixon
As ever excellent service and very friendly staff.
May 2024 by Mandy Ward
Excellent service from start to finish.
February 2024 by James Knight
Admin and processes shocking, I imagine if everything goes as planned it's probably quite good, but if it doesn't...Initial consult was great with the team in Leamington, only reason this isn't 1 star! Was told I was eligible for LASIK after some seemingly thorough tests so paid my deposit and booked a date.I had a friend who had recommended me so emailed to use their promotion but this took quite a few back and forth to sort. Initially they got it mixed up as to who was having the surgery then had to pass to another team to sort which I didn't hear from. Eventually called and managed to sort over the phone after a decent amount of time in the queue. First inkling of issues behind the scenes.I booked the surgery on a Friday, final consult on the Monday before despite it being offered over the phone I opted to go in and very glad I did. It turns out that I wasn't actually eligible for LASIK as one of my corneas was outside the margins. I was told this in a very brief discussion with the surgeon who didn't really offer any details of options beyond "you shouldn't have this procedure on Friday and I'm going on holiday after that". A little bit stunned I wandered out to the reception and spoke to the front desk who said LASEK might be an option and dates were available 4 months down the line.Now I'm not frustrated with not being able to have the surgery, I am happy not to take any undue risks with my eyes but I booked a day off work, travelled into Birmingham on the train only to be told I'm ineligible after a suite of tests saying I was fine! Please ensure you're actually testing what you need to test before making someone commit to the surgery!After some research I decided I didn't want to proceed with LASEK and called to ask if I could get a refund of my deposit. I was passed around yet again and told I'd get a call back. The Leamington branch did call quickly but then asked how my surgery went... not a promising start... After explaining what actually happened I was told the refunds team should sort this out.Two weeks on... no word and no refund. What started as an exciting journey to finally having laser surgery has wasted a day of holiday, a good chunk of time, no end of frustration chasing all the different departments to try and get hold of someone who knows what's going on, and they can't even sort a refund in a timely manner!Optical Express please invest in a decent customer management system, there's lots out there, and if you're going to segment your business like you have done you need to make sure processes run smoothly and your staff know what's going on!
July 2023 by Roberta Garbutt
Could not recommend Optical Express enough for laser eye surgery. My pre-op consultation with Pretti in Leamington Spa put me at such ease that when it came to surgery in Norwich with Sajad I was totally prepared. Only wish I had done it sooner! To see all the leaves on the trees and light reflecting off them for the first time is such a gift. Their post-op care is also incredible. Do it if you can!
May 2023 by Julian Majdanski
Visited on 6/5/23.Friendly and helpful staff from reception to the optometrist. Appointment on time and everything fully explained, professional service thanks
April 2023 by Wendy Woodward
Very pleasant and professional staff. A stress free experience, highly recommended. Thank you Fatema for sorting me out today when I turned up without an appointment (which I thought I had), so kind of you.
February 2023 by Audrey L
Good consultation! Thank you Fatema and Amandeep!
February 2023 by Richard Garside
Looked after so well by Amandeep and the team .My eye sight after the replacement lens operation are so much better than I ever anticipated . The out of hours phone service is less good . Overall I would recommend Optical Express .
February 2023 by Ben Mace
Great help from Fatema the patient advisor and amandeep optometrist with my consultation.
February 2023 by Diyana Peneva
I had a consultation in Leamington regarding my suitability for a lens replacement. Fatema (PA) and Amandeep (Optometrist) were very helpful, polite and professional! Thank you
January 2023 by Cate Angellica Bernal
I had a great experience, Fatema was very friendly, welcoming and helpful the whole time! Highly recommended.
