September 2025 by Samh J
Excellent variety and staff, provided honest advice without upselling.
August 2025 by Bridget Kirk
I'm in the market for a reasonably priced starter MTB, we were served by Andrea who was able to guide me in the right direction in a friendly, down to earth manner, which was much appreciated by someone like me who does not present as a hardcore mountain biker, or in fact, any kind of mountain biker.
August 2025 by vision 2 Train
No customer care skills at all. Not bothered that we were going to spend £600 on an electric bike. Didn't want to engage or even offer any help. Oh well glad you can afford to let £600 walk out the door
July 2025 by Emma Robinson
Walked in this morning with my rear brake not working, Andrea was amazing to identify the problem and talked me through the whole process on changing my brake cable. Service was fabulous and all of the staff were super friendly, couldn?t recommend them more!
July 2025 by Zaine Mckenzie
Was out riding my mountain bike in Ashow ,
Tyre went , rain poured?
Gave this place a call and walked down they got my tyre sorted and off I went.
Really helpful , thanks guys.
June 2025 by Julie Mc
Thanks to Andrea today helped me out with a tyre problem in town today. Great help and service.
June 2025 by Simon Penson
I needed help with a warranty issue on a Vitus bike. The team at Leamington were very helpful and resolved the issue with no fuss. Many thanks!
May 2025 by Michael Smith
Purchased a bike from here on the weekend with my partner it was a woman?s bike absolutely fantastic, had the pleasure of dealing with a member of staff called Scott leamington spa branch, superb attitude couldn?t of been any more help, had lots of time for us wasn?t pushy at all, had lots of knowledge and answered all our questions, would recommend anyone looking at buying a bike or accessories too pop in and ask for Scott.
May 2025 by lucia giuditta Pigoli
Overview: generally nice, but slow and inefficient
More details below:
Pro: staff is usually nice, but ?English politeness? sometimes goes in the way (problem avoidance); bigger issues are solved
Con: they kept my bike for around 3 weeks; it happened that they couldn?t find tools in their own workshop, they don?t keep spares, they don?t have staff that can work on electrical parts, they contacted manufacturer only by email so timings got longer; only at week 2 they started to call me (previously I stopped by the shop to ask) , but when they try to call they appear as ?No Caller ID? which looks like a scam call; when I finally was able to pick up my bike not all issues were solved (told me to go somewhere else to have the back light fixed) and I realised only when I was cycling back home that the front tire was very deflated (they replaced the inner tube); when I picked it up they were keen on getting rid of my bike from their workshop, as if it was my responsibility if they had it there for 3 weeks.
April 2025 by Ben McGhee
Great service, had an issue with tyres and sizing. Spoke with Scott in store and he sorted everything out for me, very knowledgeable, thanks again, great service ?
April 2025 by salvador dali
Zero bike repair skills and they will lie in your face. DO NOT buy anything expensive from here.
April 2025 by Steven Murphy
Walked into store, 2 ladies behind counter talking between themselves, 10-15mins later I walked out .
No , are you okay, do you need any help , nothing, just kept their conversation going and didn?t bat an eyelid when I left.
If I could give no stars I would have.
April 2025 by Rachel
Customer service shocking. Lad kept telling me he didn?t know each time I asked him something. Started to get very rude and argumentative when I asked to be served by someone else, he then began having what can only be described as a toddler tantrum and continued to try to argue with me. I had ordered a click and collect item so I should have been able to collect it as it arrived to them and in packaging etc yet my item had been removed from delivery package and tampered with.
April 2025 by Matthew Schofield
Can't rate the service here highly enough. We came in with an issue with a pushchair valve - it was difficult to sort and 2 staff members spent 30 minutes working on it, persevering until the issue was fixed. We will definitely be back for bike repairs in future. Thanks again to you both
March 2025 by Amelia Giles
Had my wheelchair inner tube replaced today. Andrea was so helpful and friendly. Will definitely be returning.
