December 2023 by Sabrina Russell
One star is too much for the experience I received from Jason the Duty Manager this evening. I purchased an online order for a chair which I collected in the morning with the hope it would support my bad back which is currently under treatment. The chair was put together the same day from my work colleague's,unfortunately it was not suitable or as described. I returned it the same evening as I finished work when I explained to Jason I was unable to dismantle it because I can not bend or lift he was extremely rude and unhelpful. He refused to accept it until I physically put it in the box even after explaining how bad my back is. He was so arrogant with his attitude and refused to even help! His words were ?don?t put it back in the box the wrong way because I won?t accept it.? I had to ask someone to help me whilst he just stood there smirking. After the kind gentleman that helped pack it for me and lift it to Jason he then looked through the box to make sure it was correct. I work for a very reputable company as a sales manager and duty manager, never would I or my colleagues treat a customer in such a rude unhelpful manner. I will not be buying from Argos again if this is the type of customer service one receives. I am happy to send you receipt and proof of back issues so you can hopefully train your mangers to a higher standard than Jason provided.
September 2023 by Willeke Kruizinga
Ben ontzettend fijn en charmant geholpen door July
August 2023 by Alex Pop
Very disappointed. I called this morning and spoke to Jason, one of the store managers, to confirm that I can add the extended warranty and the accidental damage cover for the Gopro 8 they had in stock because I was not able to do it online. He confirmed that they can add this in store and advised me to buy the product and they will sort this out when collecting the item.I got there and they checked the system 3 or 4 times just to say that Argos doesn?t offer the extended warranty and accidental cover for this item but they do for the other Gopro?s they were selling (newer and more expensive).The solution was buy it without the cover or a refund.I ended up with a refund instead of the product I wanted.
August 2023 by Ross Evans
Half hour to collet a online order, waste of time, go somewhere else.
May 2023 by Erica Montgomery
A lovely lady served me today. Sorry I didnt get her name. She had long hair and glasses. Very helpful and friendly. Excellent customer relations.xx
February 2023 by Charlotte Hemmings
Paris is very friendly & extremely helpful, have used this store a few times and she has always been five star.
January 2023 by C K
Paris is very friendly & extremely helpful, have used this store a few times and she has always been five star.
January 2023 by Sophie-Marie Haynes
We ordered an item and on collection we were served with a young indian girl who was quite rude and then to find when bringing our collection through she was pushing it along with her feet and then kicked it into a stacking cage with no apology or asking for assistance and then said there you go, bare in mind this was a glass fish tank so I would expect better respect for what somebody has just purchased
August 2022 by Lizzy Earls
Purchased a Galaxy 4 watch last night,changed my mind and returned today. Package obviously was opened,but phone un used. I was refused a refund as apparently had been used and the box had its seal broken so was not resealable?! I made a call to head office and was told had I purchased online I'd have had a full refund?! And if I'd purchased from Samsung directly I'd also have had a full refund?! So just not in store at argos? I also purchased a smart watch from curry's last year,same thing I'd changed mind within a day or so and returned with full packaging and having not been used and had full refund no problem at all.!? I'm really disappointed and I feel that this policy is just ridiculous!I'll be in touch with consumer watch dog tomorrow. Also the guy that served me today couldn't have been less bothered.Had I known this information at the point of purchase I would not have bought the watch, but this was not clearly stated anywhere and no one told me at the till either. Shall never purchase from in store at argos again!
August 2022 by Alan Cleary
Julia was absolutely superb. Caring, patient, professional, charming and a massive credit to your wonderful organisation. I give her 100 out of 10! Perfect!
August 2022 by Marius Neagu
I bought a laptop and I was not satisfied with it I tried to return the product and I was refused Is it fair to force me to buy it? I left the product to the employees and left. I will continue to pay but we will see each other in court
March 2022 by Paul
Really unhappy that I bought apple headphones, opened them, decided to upgrade and use the 30 day returns policy and was told as seal was broken not allowed. The policy clearly states they need to be 'In its original packaging (with the tags if applicable) In a resaleable condition. They're unused in the original box with all packaging but because seal opened they're not resaleable. That's rubbish as I could bought directly from Apple and not had this issue.Lesson - never buy Apple products from Argos!!!
January 2022 by Jack Bosa
I was stood at the counter and the man looked at me and served the person behind who had just come to the counter and the man didn?t apologise for his actions
November 2021 by Benjamin Stark
Bought a phone from argos it did not charge as it was a manufacturer issue they won't issue a refund or replace it. The staff were rude and vile to myself and they need to shower as they stink just like their attitude. Traiding standards have been contacted. NEVER BUY ANYTHING FROM THE LEAMINGTON ARGOS ????????
November 2021 by Jean Shaw
took faulty phone back with receipt with 30 day back guarantee refused to take the phone back manager needs education on how to speak to people I would never ever buy from Argos again manager complete idiot sorry to say the phone is four days old stupid
