February 2024 by Emma Herron
One of the best customer service experiences today. Popped in to have a look at some dining chairs, we were greeted by Daniel who was very friendly, helpful and knowledgeable. We bought 4 quality chairs at a great price. I've driven passed this shop many times and never been in, I am so pleased with our purchase today and will be going back very soon, the furniture is so beautiful and looks like very good quality too. Thank you again Daniel.
February 2024 by Paul Simpson
We didn't find what we wanted on our visit. But the staff were very helpful and couldn't do enough to help us. A great range of furniture .
February 2024 by David Bryan
Excellent supplier.
December 2023 by Pete Pearce
Spent 2.5K at this place. Money well spent. Delivery guys were spot on. Can imagine they get a lot of stick from people who want discounts etc by saying they?ve marked walls and all that. Horrid people like that will always try. They were spot on. Polite and helpful & clean. 10 out of 10
December 2023 by I B
Impressed with these guys after a shaky start. Delivered a sofa that wasn't up to scratch, worked through the problems, fixed and replaced. Great service, after a wobble. Customer centric.
December 2023 by Jane Walker
Great traditional furniture store, very helpful staff.
September 2023 by Stuart Moir
I?m going to keep this as factual as possible without allowing emotion to dictate.Settee and chair ordered with a request to ensure the legs matched the settee as those on the chair were different.Deposit left and we left happy and confident we had made the right choice not only with the furniture but also with the company.Several calls made prior to delivery to check that the legs had arrived, matched the settee and there were no issues. Assured everything was fine and had been checked.Balance paid following reassurances everything was ok and had been checked.Delivery DaySettee bought into house and it very quickly became apparent that the legs did not fit despite several attempts by the delivery men to fit them. Call made to store to advise of issuesSuggested chair be bought in to have legs fitted. This proved fruitless as there were metal fixings in the bottom of the legs. Also at this point it was noted there were imperfections on the material, in fact pointed out by the delivery guys. Further call made to store whereby the delivery drivers were told to return the products to the warehouse.Point of clarity at this stage. Delivery guys very polite and apologetic.Disappointingly and without going into what were a lot of other issues which included broken promises, lack of empathy and others.Would I ever recommend Thomas Hearn , ?Not under any circumstances?Not into mentioning names as they will know who they are.Excellent service to get the saleDreadful customer service once things went wrongPurchase at your own peril
September 2023 by Matthew Brittaib
Really worth a visit some well known brands and good offers in store
August 2023 by Mark Spencer
I would like to say a massive thank you to Daniel and everyone at the store.We have had a bespoke size bed which is incredible. And a 3 Seater and 2 seater sofa. All of these are top notch and the service in store was brilliant.I would recommend them to anyone.
July 2023 by Hugh Bell
Great shop for quality modern furniture we bought a sofa and chair. Daniel was a great help couldn't do enough for us amazing.
July 2023 by julie alex
Very friendly staff not at all pushy.lovely products in all price ranges. Still very helpful staff,not pushy
June 2023 by James Furness
A great display. Welcoming and helpful staff. Competitively priced with a personal feel. Looking forward to taking delivery of my order.
April 2023 by Phillip Bowkett
Excellent choice of furniture pleasant and helpful staff and parking xx
April 2023 by Mirela Ciolac
If you need furniture, DO NOT ORDER from this company. We ordered since January, promised up to 12 weeks, delayed 3 times, now expected mid May. Ridiculous!!! Stil waiting. If not in my house mid May, I'll cancel the order.
March 2023 by Josilene Powell
I would like to say a huge thank you to your delivery guys who removed my old sofa from my building on the 13/Feb p.p, knowing that it was very difficult physically for them to do the removal. I really appreciate their professionalism.I am very happy with my new sofa and the excellent team that Thomas Hearn has.Best wishesMrs.Powell
