July 2025 by Julie Pearson
Staff not organised efficiently. Very poor management
July 2025 by Cherrypie Playz
Rude staff
July 2025 by Kian Michaels
Very rude staff, especially Julie. She blamed me and my friends for pouring concealer testers over the store and when asked to check the cameras she ignored us and switched up to another topic. I then proceeded to buy a nail polish after she said we should get out unless we buy something.
At the end of the day I did come into the store to buy something. Julie clearly didn't like that.
December 2024 by James Randall
I am not surprised to see the low pharmacy reviews. The staff are rude. Thankfully this is not my pharmacy. @boots there obviously is a trend here!
October 2024 by Nagla Konbor
Boots Talisman square Kenilworth has the worst boots pharmacy ever.
They didn?t request a repeat prescription.
I went to collect my repeat prescription as usual and the woman at pharmacy dispenser told me that she sent my prescription back to GP. I said that are you sure of that. Then, she replied to me you are rude to ask me that and removed my name from the pharmacy . Her manager instead to advise her to be professional and nice to the people she covered her mistake and said she can say you are rude to any customer.
It was the worst experience ever as I have been using this pharmacy for the last ten years.
I wrote a formal complaint but they never responded or replied.
April 2024 by Leanne
They do not answer the phone. They just keep hanging up to avoid dealing with simple queries. It does not make sense to go to the store to pay for park for a simple query.
December 2023 by Rob Sweeney
I visited Boots Kenilworth for an eye test, the whole process was excellent and fully explained throughout the procedure.
December 2023 by Lol Ch
arrogant, rude and easily rattled by minor requests. if you've done some research on a particular medication and need to explain a nuanced situation, do not expect any support from their insolent staff. they stonewall you at every single opportunity, even if you have more information that can help you resolve things more quickly. and btw: lack of funding and overstretched staff is a very REAL concern, but try telling that to them with their extended lunch hours. The staff's favorite rouse is the blame game; they will immediately (and without blinking) blame the GP surgeries for prescriptions that don't arrive, when its mostly their lazy staff who simply can't be bothered to look into it any further. If you don't pushback on them, they will happily tell you to come back the next day. rinse. repeat. rinse. repeat. This review is the summation of two years' worth of mishandling and a complaint has been submitted about one particularly obnoxious staff memeber
October 2023 by Time with Nature
This is no reflection on Kenilworth and the people who work here it?s just the company boots , it has changed ingredients in its products without advertising it so you wouldn't know unless you compared your box and bottles you through away to the new ones you buy, there changing pictures on product only aiming it at one kind of humans and upping there price. There is no need to do all of this but to rip of customers, well I don't care for being ripped off so I will take my thousands pounds a year and go to superdrug or savers or someone online.
April 2023 by Edd Walch - Homecraft Property Improvements Ltd.
Rather slow service because they don't seem to have enough staff to cope with the very high demand for prescription collection. The staff are very helpful.
April 2023 by Suzanne Aussems
Pharmacy has some unhelpful and unfriendly staff. Won't be going here again.
February 2023 by 2frey84
Ordered a prescription over one week in advance, more than enough time to order it in , went to collect and they only gave me half of it, telling me I need to go in the next day when I specifically went on a weekday rather than Saturday weekend because they close early on a Saturday. No apologies for giving me half even though it was ordered well ahead of time. Went again several days later and they still didn?t have it, supplier issues, no one contacted me to let me knowThey need to put clearly the different opening hours within the store. So the pharmacy opening hours are different to the main shop
January 2023 by Steve Donovan
MIGHT be an idea to adjust opening hours to reflect the facts, maybe save people a wasted journey?
December 2022 by Keri Wills
Warning! Over the counter medications are dealt with in the same queue as people picking up prescriptions. Had a 20 minute wait today. If you don't need a prescription probably better to use another chemists in Kenilworth.
November 2022 by Sarita Bhardwaj
All Pharmacy staff disappear at lunchtimes. It was Closed today between 12.30 - 1.30pm. It was closed yesterday at a different time. Despite asking them to save people making unnecessary journeys, they refuse to put up adequate closure signs. Nobody picks up the phone when I ring to check before setting off. Customer Service??
